Insurance Plan Manager

Plan Manager

The Plan Manager is appointed by the Kansas Automobile Insurance Plan (KAIP) and Kansas Automobile Assigned Claims Plan (KAACP) Governing Board and is granted the authority and responsibility for the effective management of the Plans. Responsibilities include the day-to-day operation of the Plans, the administering of Plans provisions, rules, directives, and objectives in compliance with Plans provisions and local, state, and federal regulations. The Manager reports to the Governing Board of the Plans.

Previous experience in an insurance industry position and / or college degree or experience in a relevant field is desired, however, completion of specialized insurance courses, such as CPCU, CIC, CISR, or other accredited insurance designations may satisfy educational and experience requirements. This position is an In-Office position with limited virtual work flexibility. The Plan office is in Topeka, KS.

Duties and Responsibilities of Kansas Auto Insurance Plan

1. Plans and directs the day-to-day operation of the Plan. Assures the best use of human and technological resources in the assignment of insurance applications, the providing of service to producers and insurance consumers, and achieving the purpose and objectives of the Plan.

2. Staffs the Plan. Hires, trains, develops, supervises and evaluates performance of Plan staff.

3. Prepares the annual financial budget for Governing Board approval. Receives member company assessments from AIPSO, deposits, disburses, and accounts for Plan funds. Reports the Plan's financial status to the Governing Board and to Plan auditors / accountants. Provides documents and information needed by accountants to audit the Plan and to file tax returns.

4. Assigns private passenger and commercial auto insurance applications to the insurance service provider. Reviews applications for eligibility, adequacy of deposit premium, and completeness of the application. Interacts with producers (agents) and service provider personnel to obtain maximum results in the accurate and timely submission of applications, assignment, and issuance of policies in accordance with Plan provisions and Kansas statutes.

5. Interacts with the Plan's contract administrator (AIPSO) on statistical reporting, actuarial / rating, filing of Plan amendments, personnel and other services provided the Plan by AIPSO. Prepare each filing for presentation to the Governing Board for review and approval. Upon approval by the Governing Board submit the filings to the Kansas Insurance Department for approval.

6. Continually assesses Plan provisions, rules, and needs. Recommends corrective measures or Plan amendments to the Governing Board to keep the Plan contemporary with residual market trends and the needs of Kansas residual market consumers.

7. Explains or interprets Plan provisions and rating rules to producers, insurers, and servicing providers. Interacts with producers and service provider's underwriters to resolve disputes. Issues directives when necessary. Verify that private passenger rates downloaded on the system are correct by of testing a number of different scenarios.

8. Interacts with Kansas Insurance Department staff on matters involving the Department. Responds to complaints or concerns. Makes necessary Plan filings with the Department.

9. Secures meeting sites, prepares agendas, management and financial reports, meeting minutes of the Governing Board and KAIP subcommittees, agenda business items for consideration and action for regular meetings, the Annual Meeting and subcommittee meetings and assists Chairperson of the Governing Board in conducting meetings. Prepares and makes available to member companies and the Kansas Insurance Department the Plan's Annual Report in January.

10. Assists producers with the development of premium estimates for private passenger auto and commercial auto risks seeking coverage through the Plan. Responds to producer inquiries regarding proper coverage and coverage forms available through the Plan to enable the producer to advise clients of the coverage options available through the Plan.

11. Maintains Plan's office and premises, office equipment, phone system, computer equipment and software, files, reports, records and off-premises record storage. Assures workers compensation insurance, crime insurance, and insurance covering premises and equipment are in place.

12. Conducts insurance training sessions for producers. Training covers all personal lines (private passenger auto, named non-owner, motorcycles, motor homes, and miscellaneous private passenger autos) and commercial lines (trucks, tractors & trailers, public autos including buses, taxis, and limos, business private passenger type autos, garage auto dealers and garage service / repair operations, hired and non-owned liability, and miscellaneous commercial autos) written through the Plan.

13. Handles the reporting of data biweekly from the payroll provider to the pension and 401 K account managers. Verify that the data is correct and provide any changes deemed necessary.

14. Perform audits of the service provider's mechanisms including policy issuance, agents' procedures, and premium refunds.

15. Monitors, evaluates and makes necessary recommendations / changes to keep all data on the computer system and on the website safe and secure. This includes reviewing new security protocols and program upgrades and determining what is best for the Plan from a customer needs, functionality and budgetary perspective.

16. Supervise the overall maintenance of the KAIP portion of the office building and work with the other building owners to maintain the entire building.

17. Occasional travel is expected to effectively conduct business meetings and maintain business relationships.

18. Responsibilities include the day-to-day operation of the Plan, and the administering of Plan provisions as established.

19. Assigns applications for personal injury protection benefits to the Plan's servicing companies for determination of eligibility and payment of eligible benefits. Interacts with medical service providers, servicing company personnel, and claimants to obtain maximum results in the timely and accurate payment of eligible benefits.

20. Explains or interprets the Plan and its provisions, personal injury protection coverages, and claim procedures to claimants or their representatives, medical service providers, and servicing company representatives. Interacts with claimants or service providers and servicing company representatives to resolve disputes and issues directives when necessary

21. Occasional travel is expected to effectively conduct business meetings and maintain business relationships.

Expectations :

Organizational Effectiveness : The Plan Manager is responsible for planning, implementing, and overseeing the insurance assignment process, staffing the tasks, and seeing that the Plan functions efficiently with a knowledgeable and courteous staff. Performance is measured by the number of complaints regarding Plan service and the satisfaction, or dissatisfaction, of producers, policyholders, service provider's representatives or company representatives who come in contact with Plan staff.

Planning and Needs Assessment : The Plan Manager is responsible for seeing that Plan provisions, rules and rates, coverage forms and endorsements, and over-all objectives are relevant and current with countrywide residual market provisions and the needs of Kansas residual market consumers. Uses current technologies and develops staff to facilitate meeting future needs.

Funding and Control : The Plan Manager prepares the budgets for both Plans to secure adequate operating funds through assessment of member companies by the contracted central processor. Performance is measured by how well internal financial controls are maintained with oversight and how receipts and disbursements are accounted for and reported to the Governing Board and Plan auditors.

Required Competencies :

• Ethics - Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and upholds organizational values.
• Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Treats others with consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.
• Judgment - Displays willingness to make decisions, exhibits sound and accurate judgment, supports and explains reasoning for decisions and includes appropriate people in decision-making process
• Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance and monitors own work to ensure quality.
• Leadership - Displays passion and optimism, Inspires respect and trust, mobilizes others to fulfill the vision, or provides vision and inspiration to peers and subordinates. Exhibits confidence in self and others, inspires and motivates others to perform well, effectively influences actions and opinions of others, accepts feedback from others and gives appropriate recognition to others.
• Strategic Thinking - Develops strategies to achieve organizational goals. Understands organization's strengths & weaknesses. Identifies external threats and opportunities. Adapts strategy to changing conditions.
• Problem Solving - Identifies and resolves problems in a timely manner. Develops alternative solutions.
• Project Management Monitors progress, makes interim adjustments as necessary, communicates changes and evaluates product.
• Customer Service Ensures that good and timely service is a priority. Responds to requests for service and assistance.
• Interpersonal Skills - Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others' ideas and tries new things.
• Computer Systems and Programs Ability to learn and effectively utilize computer systems, current accepted word processing and spreadsheet software, and internal and external computer programs and forms.
• Communication - Speaks and writes clearly and persuasive