Medical Practice Assistant-Ryan White Part A

Medical Practice Assistant-Ryan White Part A

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission : the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion.

Primary Purpose

Accountable for providing patient centered care and operational support to the medical team to ensure an optimal patient experience. Coordinates activities in the clinical areas and facilities a smooth patient flow. Assists with patient data collection, performs select screenings and completes medical office functions relevant to area / assignment.

Education

None.

Experience

Must have three years of customer service experience, preferably in a medical / healthcare / health insurance setting.

Patient registration experience preferred.

Prefer completion of course work towards an accredited medical terminology.

Medical Office Assistant experience or training a plus.

Equivalent Education and / or Experience

Completion of a Parkland Workforce Development Training Program may substitute for the required education and experience.

Skills or Special Abilities

Must be able to work collaboratively with colleagues to deliver patient / customer services that exceeds patient expectations as evidenced by patient satisfaction scores.

Must be able to demonstrate competency required as applicable to specialty area.

Must have demonstrated communication skills to include above average verbal skills (heavy public contact) and written skills. Bilingual skills preferred.

Must have familiarity with diagnostic ICD-9 CM coding and HCPCS-CPT4 procedure codes.

Must have working knowledge of medical terminology.

Must be able to demonstrate basic clerical skills and working knowledge of standard office equipment.

Must be detail oriented and have sharp analytical skills to resolve registration issues as related to multiple groups including third-party payors, physicians, patients and the system.

Must be able to solve problems within the guidelines of established policies and procedures.

Must be able to adjust to multiple demands, shifting priorities and rapid change.

Virtual Care Only :

• Must be able to work collaboratively and optimally with patients with serious health conditions and barriers to care.
• Must be able to recognize and escalate clinical decision making to appropriate team members of the multidisciplinary team.
• Must demonstrate strength in documenting within an electronic health record with ability to effectively problem-solve when faced with decision-making challenges and escalate as appropriate.
• Confident with technology, specifically electronic medical record, video encounters and computer applications.

Responsibilities

1.Proficiently performs patient service activities in coordination with clinical team, including but not limited to :

Proactively outreaches patient utilizing motivational interviewing, demonstrating effective and caring communication to develop patient trust and establish and maintain relationships to gather information, encourage patient self-interest in healthcare, and follow up on patient established goals.

Assists patients and families with health system navigation, making appointments, patient advocacy, determination of community resources to reduce barriers to care, and support set-up and initiation of electronic communication modes (email, MyChart, etc.).

2.Coordinates clinic / area activities and facilitates business processes according to standards.

Collaborates with multidisciplinary team to improve patient access to care and reduce avoidable organization utilization.

3.Documents (paper or electronic) completely, accurately, legibly and timely.

Performs data entry / documentation of patient encounter.

4.Assists with maintenance of clinic supplies and equipment.

5.Practices patient safety measures and in association with site leadership :

Elevates critical incidents and information regarding any quality-of-care concerns to multidisciplinary team.

6.Participates in performance improvement and quality initiatives.

7.Based on operational need, may be required to perform role in an alternate Parkland location.

Job Accountabilities

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees' wellness, Parkland Health is a tobacco and smoke-free campus.

Nearest Major Market : Dallas

Nearest Secondary Market : Fort Worth