Remote Support Engineer

Remote Support Engineer

Job Locations

US-WI-Madison

ID

2025-18485

Job Function

Service & Support

Overview

Bruker is one of the world's leading analytical instrumentation companies enabling scientist to make breakthrough discoveries and develop new application that improve the quality of human life. Our high-performance products and high-value life science and diagnostic solutions are trusted by leading businesses, institutes, and scientists worldwide. Today, more than 8,500 employees at over 90 locations are working on this permanent challenge to make the world a better place

Responsibilities

Responsible to provide first line technical support to field engineers and customers using technical documentation, telephone support and remote diagnostic tools. Maintain spare parts inventory, applications lab equipment, and provide on-site customer and factory training. Travel as necessary to support field operations and cross train field engineers.

Provide technical phone support to customers and field service personnel worldwide for Bruker AXS products.

• Perform system repairs and maintain repair documentation of customer material and return to stock parts from the field.
• Provide input and create service bulletins and other technical documentation.
• Configure computers and peripherals as required
• Contribute to the development and delivery of service training classes.
• Assist in the development and updating of technical maintenance manuals.
• Work closely with Engineering and Manufacturing to resolve hardware and software problems in the field. Ensure Corrective / Preventive Action Reports (CPAR) are submitted as necessary.
• Ability to travel, as necessary to support field operations. Up to 50% travel.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

EDUCATION / EXPERIENCE REQUIREMENTS

At Bruker, base salary is part of our total compensation. The estimated base salary range for this full-time position is between $28.38 hourly - $36.06 hourly provides an opportunity to progress as you grow and develop within a role.The base salary for the role will depend on a several job-related factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions