Housekeeping Manager - San Francisco

Assistant Director Of Housekeeping

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city's iconic hotel, where business ideas emerge, loved ones connect and life's most important celebrations happen. When you're not shopping at Union Square, enjoying the city's diverse culinary scene or exploring one of the Bay Area's top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco's fog, redwood trees and ocean.

The role of the Assistant Director of Housekeeping is to manage the staff and control the activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness.

Essential Functions

• Manages the staff and controls the daily activities of the Housekeeping Department
• Interviews, train, evaluate, lead, motivate, coach, and discipline all employees
• Ensure that established cultural and core standards are met
• Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment
• Sets and maintains high standards of cleanliness
• Assigns staff to complete the needed activities for the day
• Monitors staff's activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily
• Works directly with outside contracted companies to assure quality and timeliness of work
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Responds to all guest requests in an accurate and timely manner
• Coordinates the housekeeping needs of any Condominium or Co-op owners.
• Interactions with guest will be in person and by phone
• Help ensure the financial goals of the department are being met
• Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services
• Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories
• Assures that equipment is properly maintained
• Assures effective operation of the Laundry / Valet Department
• Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees.
• Responds swiftly and effectively in any hotel emergency or safety situation

Qualifications & Experience

What to Expect from Your Work Experience...You will

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 415-633-3465

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.