Implementation Coordinator

Job Description

Job Description

Points North is looking for an organized and client focused Implementation Coordinator to support the delivery of our technology solutions to clients in the construction industry. This role is critical in ensuring our implementations run smoothly by supporting the Implementation team, engaging with clients, and driving success through coordination, communication, and execution. If you’re detail-oriented, proactive, and energized by helping others, this could be a great fit.

This is a hybrid role based out of our office in Bloomington, Minnesota.

What You’ll Be Doing :

Project & Client Coordination

Coordinate and schedule implementation meetings and calls with clients to keep projects on track

Support Implementation Specialists with project tasks and follow-up

Manage outside partner and vendor communications when needed

Client Communication & Support

Gather and document client needs throughout the implementation lifecycle

Assist clients with configuration through the user interface and conduct user training sessions

Conduct feedback surveys via phone and email to gather client input

Technical & Administrative Support

Test and troubleshoot file uploads and assist with file creation and data entry

Track implementation details and maintain project documentation

Ensure a high-quality experience by anticipating needs and resolving issues

What We Are Looking For :

Strong interpersonal and communication skills, both verbal and written

A collaborative, client-focused attitude and a drive to get things done

Meticulous attention to detail and superb organizational skills

Problem-solving mindset with the ability to manage multiple tasks

Growth-oriented mindset and willingness to learn

Nice to have : Experience in SaaS. Payroll, construction, or compliance-related industries

Qualifications :

Bachelor’s degree or equivalent industry experience

1-2 years of experience in a client-facing or coordination role

At Points North, we believe that taking care of our team is the foundation of our success. That’s why we’ve created a benefits package designed to support you both personally and professionally :

Health Insurance : Comprehensive medical, dental, and vision plans are available to keep you and your family healthy.

Retirement Savings : Invest in your future with employer-matching contributions to a SIMPLE Traditional and / or ROTH IRA plan.

Time Off : Generous PTO, paid holidays, and Volunteer Time Off (VTO) are offered so that you can take time to recharge and give back to what matters to you.

Growth Opportunities : Professional development is encouraged whether it be in training, certifications, or other opportunities to boost your career.

Flexibility : Depending on the role, remote or hybrid arrangements may be made available to fit your lifestyle and business needs.

For this position, the base salary range is $50,000 - $55,000 per year, plus annual bonus eligibility. Final compensation determinations will reflect your unique experience, skills, and the responsibilities of the role.

At Points North, you’ll find an energizing, ambitious and supportive workplace where your contributions make a real impact. Ready to join our team? Apply today to take the next step in your career!

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