Sr Vendor Performance Manager

Sr Vendor Performance Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! This role is required to come into the office at least 3 days a week.

Job Overview

The Sr Vendor Performance Manager is responsible for overseeing the day-to-day vendor relationship for a service provider across multiple business teams, including vendor performance, needs assessment, spend optimization, risk management, and alignment to department goals. A key portion of this role is to align performance and engagement of internal teams who are leveraging the vendor to ensure optimal delivery, address outsourced service needs, and forecast future needs. Works along leadership to oversee the lifecycle activities for existing contracts. Coordinates the negotiation and execution of contracts with the Legal department and leadership. Strong relationship management and the ability to influence internally and externally are key success factors in this role.

Job Responsibilities

• Provides day to day ownership of Master Service Contract (MSA) with outsourcing partners, has responsibility for oversight and partners in the negotiation with leadership and Legal on Scope of Work (SOW) for outsourcing, is responsible for ensuring outsourcing partners are in compliance with MSA, SOW, SOX, and all internal controls.
• Develops, recommends, and / or implements strategic initiatives associated with improving practices; manages establishment and development of policies; establishes schedules, collaborates with inter- and intra-departmental stakeholders on content and processes to support overall company P&L and metrics.
• Build and maintain relationships with vendors to align and manage expectations of service delivery / reliability.
• Lead and serve as communications point and escalation path to resolve vendor delivery / reliability issues.
• Manages Accountability and Performance Management :
• Creation & calculation and ongoing review of scorecards, metrics and operational goals tracking performance of current outsourcing partners within Finance and future partners
• Monitors progress and results; gives feedback effectively to vendor; has tough conversations, when appropriate.
• Schedule and conduct vendor evaluations / business reviews for compliance, effectiveness and performance and identify areas of improvement for cross functional teams.
• Provide escalations to vendors for all pervasive operational issues. Determine vendor key performance indicators and trends. Help determine ways to improve service reliability and reduce cost.
• Partner with other groups on a matrix basis, particularly operational teams to deliver cost reduction, consistency on outsourcing reporting, and roadmap for future outsourcing opportunities.

Education and Work Experience

Knowledge, Skills and Abilities

Travel Required (Yes / No) : Yes DOT Regulated Position (Yes / No) : No Safety Sensitive Position (Yes / No) : No

Overland Park, KS Compensation Range : $87,800 - $118,800

Frisco, TX Compensation Range $93,200 - $126,100

Base Pay Range : $80,600 - $145,500 Corporate Bonus Target : 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and / or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and / or team performance.

To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladderit's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growthand we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.