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Client Escalations Specialist
Client Escalations SpecialistVirtualVocations • Cleveland, Ohio, United States
Client Escalations Specialist

Client Escalations Specialist

VirtualVocations • Cleveland, Ohio, United States
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A company is looking for a Client Escalations Specialist to ensure the resolution of client issues and enhance operational excellence.

Key Responsibilities

Act as the primary contact for upper-level support and de-escalate sensitive client situations

Proactively monitor and resolve problem jobs, prioritizing a high-quality client experience

Maintain accurate records within ServeManager and assist in onboarding new team members

Required Qualifications

3+ years in Customer Support, preferably in a Call Center; legal services industry familiarity is advantageous

Proficient in CRM tools and customer support software (e.g., Salesforce, Intercom)

Ability to thrive in a fast-paced environment with self-motivation and initiative

Strong time management and organizational skills with a proactive approach

Effective collaboration with diverse personalities across all organizational levels

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Client Specialist • Cleveland, Ohio, United States

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