Banking Center Manager

Banking Center Manager

This position is responsible for the overall sales, production, profitability, and regulatory compliance of a banking center. It is also the responsibility of this position to ensure the banking center delivers quality, accurate, and timely customer service.

Essential Duties And Responsibilities :

• Coach, lead, and manage banking center team to ensure all strategic initiatives are executed effectively.
• Model and demonstrate First Horizon Bank culture. Promote a positive work culture by increasing and supporting associate engagement.
• Represent the company in a professional manner, including being involved in the local market / community through civic organizations or community groups.
• Implement and coach advice driven sales process. Provide one-on-one coaching, inspect, and recognize sales activities and behaviors.
• Establish and nurture relationships with key clients and partners to expand the client base. Proactively collaborate with and refer to key line of business partners to lead and promote effective One Team partnerships.
• Business development of market area through proactive sales calls, networking, and participation in local activities to achieve goals and priorities.
• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Recruit, train, develop, and retain a high-performing Retail banking center team.
• Lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with our Purpose, Values, and Action to deliver financial guidance and support.
• Provide regular coaching, feedback, and performance evaluations to banking center team members.
• Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.
• Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.
• Implement effective risk management practices to minimize potential financial and operational risks.
• Lead and manage operational excellence for the banking center. Monitor operational metrics and implement improvements as needed. Partner with Retail Operations team to address operational concerns.
• Responsible for controlling operational and administrative expenses.
• Other job-related duties and special duties as assigned.

Supervisory Responsibilities :

Qualifications :

Computer And Office Equipment Skills :

Hours :

DeGarmo Behavioral Assessment Requirement :

About Us :

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nations best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.