Associate Director for Operations & Technology

Position Number : 013530

Functional Title :

Associate Director for Operations & Technology

Position Type : Staff

Position Eclass :

EP - EHRA 12 mo leave earning

University Information :

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit :

The Office of Undergraduate Admissions is responsible for identifying, cultivating and recruiting potential applicants for admission as traditional first-time freshmen, transfers, and nontraditional adults; collecting and evaluating credentials; making decisions regarding individuals’ candidacies for admission to UNCG; and positively affecting admitted students decisions to matriculate to UNCG. The Office of Undergraduate Admissions serves as a major public relations arm of the institution and helps to shape a positive image of the University through its interaction with parents, prospective students, high school and college counselors, alumni and other external agencies. The Office of Undergraduate Admissions communicates to the public the academic, programmatic and developmental offerings that UNCG provides for its students. Through its activities, the Office of Undergraduate Admissions supports the University’s enrollment goals as they pertain to new traditional and nontraditional undergraduates.

Position Summary :

The Associate Director for Admissions Operations and Technology will provide strategic leadership, operational oversight, and technical expertise to support the Office of Undergraduate Admissions at UNC Greensboro. This position will report to the Director of Undergraduate Admissions and serve as the primary administrator of the admissions CRM (Technolutions Slate), overseeing system configuration, data management, and technical operations to enhance the prospective student experience, improve business processes, and optimize operational efficiency. The Associate Director will collaborate closely with campus partners, including Information Technology Services, Enrollment Management, and Institutional Research, to ensure seamless integration of data and alignment with university goals. The position will be responsible for supervising 2 full-time staff members and managing technology needs for the Office of Undergraduate Admissions. The position controls the back-end aspects of the application process and is also responsible for database administration and web development. The position will serve as the System Administrator and Project Manager for Slate (CRM) and Banner. The Associate Director will additionally provide training to the Admissions staff and other campus users as well as provide technology support at all undergraduate admissions recruitment event

Minimum Qualifications :

• Bachelor’s degree in information systems, computer science, higher education administration, or a related field.
• Minimum of 3 years of experience managing CRM systems, preferably Technolutions Slate, in a higher education admissions or enrollment management environment.
• Strong technical skills, including experience with system configuration, data integrations, SQL, APIs, and reporting tools.
• Demonstrated ability to analyze business processes, design solutions, and implement system automations.
• Excellent problem-solving skills and attention to detail.
• Effective communication and collaboration skills, with the ability to bridge technical and non-technical stakeholders.
• Knowledge of data security, compliance regulations (FERPA, GDPR), and data governance best practices.
• Technical expertise in Banner Student Information System.

Preferred Qualifications :

Recruitment Range : $73,500 - $85,000

Org #-Department :

Undergraduate Admissions - 10202

Job Open Date : 10 / 10 / 2025

For Best Consideration Date :

10 / 10 / 2025

Job Close Date : 11 / 05 / 2025

Open Until Filled : No

FTE : 1.000

Type of Appointment :

Permanent

Number of Months per Year :

12

FLSA : Exempt

Percentage Of Time : 40

Key Responsibility : Slate CRM Captain

Essential Tasks :

Percentage Of Time : 40

Key Responsibility : Slate CRM Captain

Essential Tasks :

Percentage Of Time : 40

Key Responsibility : Slate CRM Captain

Essential Tasks :

Percentage Of Time : 40

Key Responsibility : Slate CRM Captain

Essential Tasks :

Percentage Of Time : 40

Key Responsibility : Slate CRM Captain

Essential Tasks :

Physical Effort :

Hand Movement-Repetitive Motions - F, Finger Dexterity - f, Lifting-0-30 lbs. - R, Pushing / Pulling - r, Bending

Work Environment :

Inside - c, Outside - r