General Manager of Retail Dining Operations

Overview

Tufts Dining is a self-operated food service provider managing a comprehensive collegiate dining program on the Tufts University Medford / Somerville and SMFA / Fenway campus, delivering high quality, contemporary and innovative food, and hospitality services to meet the various needs of students, staff, faculty, administrators, and visitors in a fiscally responsible manner. Our team provides a progressive resident dining program as well as innovative retail services, and a distinctive university catering program serving a campus community comprised of 6500 undergraduates, 2100 graduate students, and 2300 staff, faculty and administrators.

Dining Centers and Catering are open 7 days a week. Working weekends, evenings, and holidays will be expected.

What You'll Do

The General Manager of the Retail Dining Operations provides hands-on management, leadership, and supervision to all facets of the retail dining program with the goal of maximizing customer satisfaction, employee satisfaction and growing sales while minimizing costs and meeting budgetary expectations.

• The General Manager of Retail Dining Operations is responsible for all day-to-day operations, including but not limited to effective management of multiple retail dining units including financial accountability, personnel management, staff development, customer satisfaction, marketing and promotional initiatives and program development. Provide leadership, driving quality and efficiency in the areas of customer service, food production, menu development, product selection, quality control, sanitation, housekeeping, merchandising, marketing, and promotions.
• The General Manager of Retail Dining Operations is responsible for inventory control, product forecasting, and food and supplies ordering by using Dining FoodPro system, monitor operating procedures, supervise staff, provide hiring and training development as needed, and holding staff accountable.
• Implements and evaluates products / service offerings.
• The General Manager of Retail Dining is responsible for compliance with department quality standards and local ordinances and university policies.
• Maintaining excellent customer service in a high-volume pace and be able to work under pressure keeping a professional composure.
• Handle cash appropriately and operate and troubleshoot the department’s POS system as needed.
• Train others to operate the system and learn how to navigate the back of the house POS system.
• The General Manager of Retail Dining oversees proper merchandising and marketing materials within each unit.
• The General Manager of Retail Dining is responsible for scheduling and payroll approval using EmpowerTime.
• The General Manager of Retail Dining is responsible for the mobile ordering system for each unit using Transact and QuadPoint Cloud.
• The General Manager of Retail Dining assists the Associate Director of Culinary
• Excellence in executing the department vision, strategic priorities, and budget objectives. Other responsibilities include product evaluation, and meetings and trainings attendance.

What We're Looking For

Basic Requirements :

Knowledge and experience typically acquired through :

Preferred Qualifications :

Work Schedule Requirements :

Pay Range

Minimum $72,500.00, Midpoint $90,700.00, Maximum $108,900.00

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

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