Office Manager

Dental Office Manager

The Dental Office Manager is responsible for managing the daily operations of a dental office, ensuring that patients receive high-quality dental care in a welcoming and professional environment. This role involves overseeing administrative staff, maintaining financial records, and resolving patient matters and concerns.

Duties & Responsibilities

• Develops / maintains collaborative and professional relationships with all office team members to encourage a team effort in all clinical activities
• Collaborate with Providers on nonclinical matters such as scheduling templates, office flow, patient experience, etc.
• Trains, supervises, motivates, leads, and works alongside all Front Desk personnel, supporting in Front Desk duties such as monitoring no-shows, scheduling patients, rescheduling patients, answering patient calls, reviewing treatment plans with patients, and collecting payment obligations
• Leads and motivates the office to achieve our overall goal to deliver great patient experiences every day
• Coordinates trainings and professional development activities for the office
• Facilitates office staff meetings to recognize team successes, communicate changes of policies and procedures, have performance discussions, and plan the day's and week's events
• Have one-on-one meetings with each team member regularly to set clear expectations on performance
• Works with the Chief Marketing Officer to implement marketing strategies fit for the need of the office and community
• Maintains inventory of dental supplies, equipment, and medications, and orders new supplies as needed with dental assistants.
• Monitors and ensures all systems used in the Office are operating effectively, and are consistently updated / maintained
• Develop and implement office policies and procedures to ensure compliance with regulatory requirements and ensure efficient and effective operation of the office.
• Ensure that the office is compliant with all federal, state, and local regulations, including HIPAA regulations.
• Handle financial tasks, such as managing accounts receivable and payable, preparing financial reports, and managing the office budget.
• Maintain accurate and up-to-date patient records, including dental history, medical history, and insurance information.
• Takes pride in resolving patient matters and provides feedback to team on any relevant matters
• Maintains continued checks on physical properties, equipment, and security to ensure proper working conditions and maximum security
• Performs other duties as assigned

Job Content

Job Competencies & Skills

Requirements

Working Conditions

The Dental Office Manager typically works in a dental office setting, with a mix of office and clinical work. This role may require working evenings or weekends, depending on the needs of the office. The position may require extended periods of sitting, standing, or walking. The manager may need to lift, move, or carry equipment or supplies weighing up to 50 pounds.