Operations Support Manager - OFMD

Operations Support Manager

The Operations & Facilities Management Department at WashU Medicine is committed to delivering a comprehensive range of services to support the medical campus. We oversee maintenance and operations for 65 buildings, covering more than 11.1 million gross square feet of space. This includes the 11-story, 609,000-square-foot neuroscience research building, which houses one of the world's highest concentrations of neuroscientists. Our responsibilities include operational and administrative support, strategic planning, and project management. Furthermore, as WashU Medicine continues to expand its presence both on and off campus in areas such as teaching, clinical care, and research, our team remains instrumental in ensuring the seamless delivery of clinical care, advancing research initiatives, and facilitating educational endeavors. The Jeffrey T. Fort Neuroscience Research Building is the largest facility of its kind in North America and is the only building on the WashU Medicine campus with a dedicated facilities management team, reflecting its importance as a center of research excellence. The Research Facilities Operations Manager plays a vital role in developing processes, protocols, and innovations that influence the broader campus community and set new standards for research facilities operations. The Operations Support Manager oversees daily operations, maintenance, space planning, and shared services with a focus on the Jeffrey T. Fort Neuroscience Research Building, a flagship research facility on the WashU Medicine campus. This role combines operational excellence, team leadership, and strategic process development to create an exceptional research environment and establish best practices that can serve as a model for other campus facilities. Exceptional communication skills and familiarity with laboratory environments are essential. The Operations Manager regularly engages with OFMD service areas, the Associate Vice Chancellor of Facilities, the Associate Vice Chancellor of Research, department heads, and other institutional leaders.

Job Description

Primary Duties & Responsibilities :

• Coordinates building operations, infrastructure performance, and maintenance programs in a laboratory-intensive environment.
• Coordinates scheduled and emergency maintenance with internal teams and external vendors.
• Ensures effective planning and communication of utility outages, construction, and infrastructure modifications with minimal disruption to research activities.
• Maintains records of work orders, schedules, and building documentation.

Space Management & Lab Support :

Stakeholder Engagement & Communication :

Team Leadership & Culture :

Shared Resources & Amenities Oversight :

Safety, Compliance, and Sustainability :

Program and Process Development :

Other duties as assigned.

Working Conditions :

Job Location / Working Conditions :

Physical Effort :

Equipment :

Required Qualifications :

Education : Bachelor's degree or combination of education and / or experience may substitute for minimum education.

Certifications : No specific certification is required for this position.

Work Experience : Relevant Experience (5 years)

Skills : Not Applicable

Driver's License : A driver's license is not required for this position.

More About This Job :

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications :

Education : No additional education beyond what is stated in the Required Qualifications section.

Certifications : No additional certification beyond what is stated in the Required Qualifications section.

Work Experience : No additional work experience beyond what is stated in the Required Qualifications section.

Skills : Bluebeam, Collaborative Partnerships, Compliance Requirements, Construction Projects, Critical Thinking, Customer Service, Energy Reduction, Facility Management Software, Laboratory Operations, Laboratory Safety, Microsoft Office 365, Organizational Commitment, Prioritization, Proactive Problem Solving, Professional Integrity, Progressive Leadership, Service Oriented, Strive for Excellence, Supervision, Sustainability Initiatives, Team Development, Team Leadership, Team Operations, Teamwork, Time Management

Grade : G12

Salary Range : $58,400.00 - $99,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.