Operating Systems Engineer IIAtlantiCare • Egg Harbor Township, NJ, US
Operating Systems Engineer II
AtlantiCare • Egg Harbor Township, NJ, US
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job_description.job_card.job_descriptionResponsible for system support 24 hours a day / 7 days a week / 365 days a year. Collaborate with engineering staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues. Design and deploy new applications and enhancements to existing applications, software, and operating systems. Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions. Conduct research on software and systems products to justify recommendations and to support purchasing efforts. Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services. Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems. Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams. Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies. Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems. Ensure system connectivity of all servers, shared software, groupware, and other applications. Create and maintain documentation as it relates to system configuration, mapping, processes, and service records. Ensure compatibility and interoperability of in-house computing systems. Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems. Monitor and test system performance; prepare and deliver system performance statistics and reports. Provide orientation and training to end users for all modified and new systems. Develop and maintain backup routines ensuring reliable backups and restores. Monitor system security and access, ensuring system integrity. Monitor and maintain system storage. Perform system performance evaluations and make recommendations for improvements. Prepare system availability reports. Install operating system and vendor-specific software updates, according to established standards. Ensure all production environments are configured for high-availability to maximize uptime. Investigate and maintain any 3rd party system tools for monitoring, backup, security, etc. Assist in installing operating system and vendor-specific software updates, according to established standards. Help ensure all production environments are configured for high-availability to maximize uptime. Assist in modifications to system hardware and software. Analyze and document system issues and make recommendations as needed. Work closely with the Data Security Analyst and Chief Privacy Officer to assure proper creation and maintenance of user accounts. Provide technical support, guidance, assistance, and training as required. Participate in the development and implementation of a disaster recovery plan. Work with the Database Administrator to ensure database integrity. Develop programs and tools to automate scheduling of system-related operations and reports. Use communication and teamwork skills to maintain successful working relationships throughout the organization. Take ownership of department success and goal achievement. Understand that one co-worker's problem is everyone's problem and work as part of a team to remediate. Promote patient, physician, and employee satisfaction by uncovering customer needs through open-ended questions. Follow up by communicating with customers in a timely manner, even if the issue is not resolved. Treat all visitors, internal staff, and external vendors with AtlantiCare core values. Identify opportunities for cost savings appropriate to the department and organization. Provide exceptional quality service and support to customer groups. Openly accept customer feedback. Respond to customer requests in a timely manner. Work to eliminate barriers that interfere with providing outstanding customer service. Identify and implement methods to continuously improve processes and outcomes. Understand the importance of IT systems support to the delivery of care in a 24X7 environment. Understand the need to provide access for clinicians and other members of the healthcare team with the right information at the right time. Adhere to all AtlantiCare and AtlantiCare Information Technology standards, policies, procedures, and meet regulatory requirements on a continual basis. Recognize that healthcare is a dynamic environment and demonstrate flexibility during times of change. Redirect course to adapt to changes in business strategies and goals. Effectively cope with change, handle risk and uncertainty by remaining calm. Willingly try new approaches to problem solving. Maintain understanding of healthcare / technology environment. Continuously increase knowledge of industry trends and best practices. Demonstrate an understanding of healthcare / technology products and services. Work under supervision and is expected to seek guidance in unexpected situations. Perform routine activities in a structured environment. Demonstrate an organized approach to work. Follow organizational standards. Have sufficient communication skills for effective dialogue. Contribute to identifying own development opportunities. Actively understand relevant legal, legislative, and policy issues as it relates to area of responsibility. Understand and practice the AtlantiCare Values. Adhere to AtlantiCare and AIT Policies and Procedures. Follow and adhere to ITIL processes - Incident Management, Problem Management and Change Management. Perform other duties as assigned.
Description
- Bachelor's degree in related field with minimum 5 years' experience required or High School diploma required with minimum 10 years' experience required.
POSITION SUMMARY
The Operating Systems Engineer II role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. The Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.
QUALIFICATIONS
EDUCATION / EXPERIENCE : Bachelor's degree in related field with minimum 5 years' experience required or High School diploma with minimum 10 years' experience required.
LICENSE / CERTIFICATION : MCSA Certification or higher preferred.
PERFORMANCE EXPECTATIONS
WORK ENVIRONMENT
This position requires repetitive motion, fingering, hearing, pushing, reaching, and reading, seeing, speaking, standing and walking a majority of the time. Spends time with such equipment as computer terminal, fax machine, copier, and telephone. Occasional driving also required.
REPORTING RELATIONSHIP :
This position reports to department leadership.
The above statement reflects the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
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