Enterprise Application Support Manager

The Manager of Enterprise Operations will provide leadership to a team of senior operations professionals, focusing on improving operational efficiency, enhancing customer satisfaction, and driving business growth through strategic planning and execution. The ideal candidate will have experience in supply chain management, logistics, or transportation operations, with a proven track record of success in leading cross-functional teams and implementing process improvements.

Responsibilities :

• Lead a team of senior operations professionals, providing guidance, mentorship, and performance feedback to help them excel in their roles.
• Collaborate with internal departments (e.g., sales, accounting, IT) and external partners (e.g., carriers, warehouses, customers) to ensure smooth operation and timely delivery of goods.
• Develop and implement operational processes and procedures to enhance efficiency, reduce costs, and improve customer satisfaction.
• Monitor key performance indicators (KPIs) related to service levels, cost per mile / kilogram, equipment utilization, and other metrics to identify areas for improvement.
• Provide regular updates and reports to senior management, highlighting progress against goals and addressing any challenges or issues.
• Stay abreast of industry trends, technological advancements, and regulatory changes to propose innovative solutions and adapt operations accordingly.
• Foster a culture of continuous improvement, encouraging team members to suggest ideas for streamlining processes and increasing productivity.
• Ensure compliance with safety standards, regulations, and quality assurance protocols.
• Manage relationships with external vendors and partners, maintaining strong working connections and leveraging these networks to drive business opportunities.

Qualifications :

#LI-MA1

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplifytransportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

For more information about our benefit offerings, please visit our careers page at https : / / www.echo.com / company / careers .

Compensation

$112,350.00-165,050.00 per year

This role is eligible for a bonus that is based on a combination of personal and business performance.