Client Service Representative

Job Description

Job Summary :

Our client is seeking a Client Service Representative to join their team! This position is located in Chicago, Illinois and Tempe, Arizona.

Duties :

• Manage large amounts of inbound and outbound calls in a timely manner, providing quality servicing of client / partner calls through effective communication of call behaviors and accurate information
• Log all client / partner inquiries received via phone, email, or fax with a detailed description of the issue / problem, research, or action taken for resolution in the CRM database
• Maintain system access and knowledge level as it pertains to each program the representative has been trained on, and frequently attend educational seminars to improve knowledge and performance
• Provide accurate transactional information to clients to avoid creating any loss situations for the unit
• Perform functional transaction processing (ACH transfers, stop payments, wires, and general maintenance) accurately and without monetary errors
• Identify customer needs, clarify information, research issues, and provide solutions and / or alternatives
• Work effectively as both a team member and independently
• Demonstrate knowledge of the core aspects of the job while beginning to develop a basic understanding of the broader business function

Desired Skills / Experience :

Benefits :

The approximate pay range for this position is between $12.74 and $18.20 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.