LDRP RN Case Coordinator - FMC

The LDRP RN Case Coordinator functions as a registered nurse and case coordinator of patient care for the Labor and Delivery Post Partum Unit patients and their families including patient and family education, assessment, planning, communication and evaluation of services to address their needs in order to achieve safe and efficient patient family centered care. While this role does not provide direct patient care, the role follows the nursing process of assessing, nursing diagnosing, outcome identification, planning, implementing and evaluation in relationship and collaboration with the Clinic's multi-disciplinary team for the delivery of care at the Labor and Delivery Post Partum Unit. The Registered Nurse serves as a liaison within the LDRP Unit for ancillary personnel and providers by being an active member of the healthcare team. This position practices within the ANA Scope of Practice, the ANA Code of Ethics for Nurses and the standards of his / or her specialty, as applicable. Responsibilities Profile RN Schedules patients for a phone interview to enter demographic information, health history and prenatal care. Provides patient education on what to expect on LDRP unit as a patient, labor, delivery, postpartum, lactation and pre-op teaching as well as community resource information. Performs insurance verification, creation of FIN, collecting and verifying patient history, medications and issues. Verifies Prenatal records are present on LDRP Unit or obtains PNR from OB Provider, enters pertinent data from PNR in the patient’s EMR. Verifies Scheduled cases have Order Sets placed by OB Provider in planned state on patient’s EMR. Identifies patient’s with High Risks and organizes a Predelivery Multidisciplinary Care Conferences as need by scheduling, planning and facilitating the Care Conference. Schedules and conducts Patient-Family Tour of LDRP Unit per established guidelines. Reviews and updates LDRP Patient Portal with important LDRP Unit information for patients. Patient Care Assesses the needs and conditions of assigned patients by gathering relevant patient health information. Quickly establishes trusted rapport with patients and families over the phone to promote quality assessment and education. Quickly solves problems using critical thinking skills, responds to phone emergencies and other patient situations in a timely and professional manner. Identifies outcomes, develops a plan of care individualized to the patient and / or situation, and implements the identified plan appropriate for the attainment of safe and efficient patient-family centered care. Contributes to patient experience by liaising with Provider Clinic's multidisciplinary team of ancillary staff and providers who provide quality & safe patient care and by respecting patients privacy, and treating all patients, family members, and guests, as well as other associates, with dignity, respect, and compassion. Evaluates patient prenatal course and adapts plan of care appropriately as part of multi-disciplinary team to ensure continuity of care and concerns. Responsible for communication and outreach to establish and maintain relationships with physicians, floor and office nursing, radiology, laboratory, social services, support staff and any other personnel needed for patient care. Documents assessments, interventions, progress and all communications with patients and clinic colleagues. Education and Documentation Provides patient and family with education regarding management of health care needs. Acts as a resource to other staff and departments, including fielding questions, mentoring, and providing education, information and follow up and follow through on patient matters. Accurately prepares complete documentation utilizing the electronic medical record. Participates in communicating, documenting, creating and sustaining a learning environment supported by evidenced based practice and research. Focuses on personal development areas, engaging in professional / collegial interactions with peers and students. Work collaboratively with peers and other health care providers, and participating in ongoing in-service opportunities and education. Participates in the mentoring and education of colleagues and students. Compliance / Safety Responsible for reporting any safety related incident in a timely fashion through the Safety Reporting tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner. Adheres to regulatory and organizational standards affecting patient care and safety as well as all hospital and departmental policies and procedures. Practices in a safe and cost effective manner. Stays current and complies with state and federal regulations / statutes and company policies that impact the employees area of responsibility. If required for position, ensures all certifications and / or licenses are up-to-date and valid prior to expiration dates. Completes all company mandatory modules and required job specific training in the specified time frame. Maintains timely and accurate documentation of assessments, interventions, EMR entries, and patient responses. Qualifications Education RNs hired on or after 7 / 1 / 2016 : Must graduate from a BSN program within 6 years of hire into an RN position. Existing Staff RNs : RNs hired before 7 / 1 / 2016 are not mandated to have a BSN, but are encouraged to pursue a BSN degree. Certification & Licensures Active, unrestricted, Arizona RN License or valid, participating compact license- Required BLS - Required OB RNC - Preferred ACLS - Preferred Employee will obtain and maintain appropriate clinical competencies for the roles assigned by their departmental leader. Experience Minimum 2 years Registered Nurse with direct patient care experience - Required Case Management Experience - Preferred Patient Call Center or Telehealth nursing experience - Preferred Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs. CALL REQUIRED : Must be able to physically show up Call required as a subject matter expert; physical response may not be necessary