Patient Access Specialist - Phoenix x20

Job Description

Job Description

Patient Access Position Overview

Provide customer service support for overflow tasks with other teams.

Ensure accuracy when creating accounts and cases.

Update account information based on inputs from Medical Billers.

Requirements

Requirements

Strong and accurate data entry skills .

Previous work experience in Specialty Pharmacy or Customer Service preferred.

Professional-level computer skills, including but not limited to :

Microsoft Office

Email

Web-based applications

Keyboarding skills

Experience working with people in high-pressure and time-sensitive situations (telephone or face-to-face). This involves :

Problem solving

Decision making

Exercising excellent judgment

Delivering customer service

Note : These skills may be obtained through a combination of work experience and post–high school education, and not exclusively in traditional customer service roles.

Strong ability to multi-task and excellent time management skills .

Ability to function effectively in a high-volume, fast-paced environment .

Dependable with a strong work ethic.

Willingness to accept and implement feedback and coaching .

Preferred Experience

Experience working with databases (CRM preferred) or a tracking system.

Salesforce CRM experience strongly desired.

Experience in a healthcare / pharmaceutical industry environment.

Understanding of challenges associated with patients’ medical conditions .