Inside Sales Engineer - Aftermarket

Your role

The mission of this role is to accelerate revenue growth and customer satisfaction by proactively supporting the sales team, managing inbound inquiries, generating qualifying leads, and executing targeted upsell campaigns. This role will serve as a central hub for sales operations, ensuring timely responses, accurate CRM data entry, and consistent follow-through on opportunities.

Primary Responsibilities

• Maintain accurate and up-to-date CRM records for leads, opportunities, and customer interactions.
• Respond promptly to inquiries from customers, distributors, and the sales team.
• Generate new leads through email campaigns, down lists, D&B, FleetLink, and service reports and qualify the leads to assign to Regional Sales Managers.
• Proactively upsell accessories, fluids, consumables, and service kits to existing customers.
• Responsible for managing quotations for Multi-brand equipment repairs from initiation to closure.
• Conduct post-delivery follow-up calls to ensure satisfaction and identify upsell opportunities.
• Provide parts proposals upon request and act as liaison between customer and internal teams.
• Support Business Line Manager and management team with reporting, special projects, and strategic initiatives.
• Participate in product, application, and personal development training.
• Develop and maintain positive relationships with established customers through close management of accounts and attention to their needs.
• Assist the Vice President by effectively performing regular analysis of the market condition, price levels, and competition activity.
• Utilize the CRM system to prepare all new sales proposals, maintain up-to-date status of pipeline development, business development activities, contact information, notes, and other relevant information.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

One - two (1-2) years of related work experience in capital equipment or service sales is preferred. A four (4) year bachelor\'s degree in marketing, business administration, or engineering will be beneficial with a minimum of one (1) year experience as described above, or an equivalent combination of education and experience.

Desired skills

In return, we offer

Job location

This role requires you to work on-site at our office in Rock Hill SC, United States (US). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

Talent Acquisition Team : Betsy Elizabeth Griffith

Over 110 years of experience. Since 1901, CP has delivered reliability with a deep understanding of customer needs. We are a global manufacturer of high-performance power tools, air compressors, generators, light towers, and hydraulic equipment for professional and industrial applications. Our products are engineered for performance and lasting customer value. People. Passion. Performance. This is our promise.

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