Assistant Community Manager
FirstService ResidentialFairfax, VA, USjob_description.job_card.variable_hours_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionCollege degree or equivalent work experience required Minimum of 2 years' experience in a customer service environment Strong organizational skills Strong written and verbal communication skills Excellent computer skills including email, Word, Excel and PowerPoint Excellent organizational skills and project management Exceptional communication and interpersonal skills Advanced written communication skills Advanced Microsoft Office skills Knowledge of basic accounting / budgeting procedures Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others Ability to keep complex records, assemble and organize data of complex nature, and prepare and submit reports in acceptable formats and in a timely manner Ability to conceptualize, plan and organize multiple programs and assignments effectively Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays, remain focused, and work effectively, efficiently, and cheerfully under such circumstances Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations The position may involve sitting, standing, stooping, kneeling, lifting up to 25 lbs, climbing stairs, and moving objects; ability to perform these tasks throughout the day Must be able to sit and stand for extended periods Must be able to communicate with clients in person and by phone to resolve issues Finger dexterity for typing / keyboard use Mobility to move around office and property; may involve long walks on uneven surfaces Talking and hearing continuously during interactions Capable of working extended hours, including evenings, weekends and holidays as necessary Work may alternate between indoor and outdoor settings with variable climate Must be able to interact with all types of individuals and stay mentally alert, detail oriented, and with good reasoning skills Must be able to handle frequent interruptions and changes while staying focused Must be able to operate in a potentially stressful environment due to duties performed
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Description
Job Overview : As an Assistant Community Manager, you will provide support to management in the overall operations of Community Association business and deliver exceptional customer service to owners, residents, clients and vendors.
Responsibilities
- Provide exceptional customer service to clients and vendors at all times
- Respond to inquiries and provide resolution to questions or concerns in timely fashion
- Assist with the daily general financial management and recordkeeping
- Assist with bid process
- Conduct regular inspections of site, where needed
- Maintain all records in Connect including work orders, resident information, Association documents, community information
- Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices
- Attend all Board meetings, where necessary
- Assist with preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet
- Assist with establishing an annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.
- Assist all walk-in homeowners and refer to Community Manager, when necessary
- Handle mailings, as needed and required
- Recordkeeping – binders to be kept with the following : Monthly Agendas, Modification Requests, Work Orders, Financials (including Social / Trip accounting)
- Meet with Community Manager weekly to ensure completion of open action items
- Regular attendance and punctuality are essential functions for the role
Skills & Qualifications
Physical Requirements / Working Environment
What We Offer / Compensation
The work environment is normal office conditions. Hours may extend beyond normal business hours and schedule is subject to change based on business needs. As a full-time exempt associate, you will be eligible for comprehensive benefits including medical plans, dental, vision, and other benefits, paid time off, holidays, and a 401(k) with company match. Occasional travel may be required to attend training and other company functions.
Compensation : $34-36 per hour
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Assistant Community Manager • Fairfax, VA, US
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