HVAC Service Manager

Job Description

Job Description

Description :

Endless Energy is a well-established, family-owned HVAC and home performance company based in Marlborough, MA. We’ve been serving Massachusetts homeowners for over 40 years with a focus on energy-efficient solutions, including both ducted and ductless air source heat pumps . Our service department works on all types of systems including heat pumps, central AC, natural gas & propane furnaces, boilers, and some limited oil systems as well. As a Mass Save partner, we take pride in delivering top-quality service, smart system design, and long-term value to our customers.

Position Overview :

We’re looking for a skilled and driven HVAC Service Manager to lead our growing service department. This leadership role oversees a team of four service technicians and one preventative maintenance technician—while also providing direct field support on complex service calls when needed.

You’ll play a critical role in ensuring fast, accurate repairs, excellent customer experiences, and strong technical mentorship for the team. This is a great opportunity for a senior-level HVAC technician or lead tech ready to step into management with a company that values expertise, teamwork, and doing right by the customer.

Key Responsibilities :

• Supervise, coach, and support a team of 4 service techs and 1 maintenance tech
• Provide in-field troubleshooting and repair assistance as needed
• Coordinate daily service schedules and prioritize urgent calls
• Maintain high standards for workmanship, professionalism, and customer satisfaction
• Conduct technical training and performance reviews
• Work with internal teams on parts, warranty processing, and system documentation
• Ensure safety procedures and code compliance are followed
• Identify recurring issues and suggest system improvements or service process changes

Compensation & Benefits :

Why Endless Energy?

We’re a fast-growing, family-owned company that treats our employees like people—not numbers. With a strong focus on heat pumps, energy efficiency, and doing things the right way, Endless Energy is the perfect place for technicians who want to grow their skills, lead a team, and make a real difference for homeowners.

Requirements : Qualifications :