System Support Analyst

Job Description

Job Description

System Support Analyst needs 1-3 years of experience, degree in Information Technology, Computer Science, or a related field and experience in service management within regulated or enterprise environments

System Support Analyst requires :

Familiarity with CAPA processes, access control, and change management. Knowledge of validation documentation practices and audit requirements.

Proficiency in Jira or similar task management tools.

Strong analytical skills and experience with metric reporting tools.

Excellent communication and coordination abilities.

Ability to work independently and collaboratively across technical and operational teams.

System Support Analyst duties :

Manage service operations that support digital health software and data systems.

Monitor and complete CAPA (Corrective and Preventive Action) items, coordinating access management and account secret rotations, supporting operational needs, initiating change requests, generating usage and change metrics, and maintaining validation documentation.

Utilize Jira tools to track tasks, , ensure requirements, tasks are accurately captures, and use ServiceNow to capture and timely resolution of service-related issues.

Generate and analyze usage and change metrics to support service performance and reporting.

Use Jira / ServiceNow tools to manage service tasks, track CAPA progress, and coordinate change requests.

Collaborate with internal teams to support compliance, security, and continuous improvement initiatives.