Client Support Representative

Join to apply for the Client Support Representative role at Global TekMed

This range is provided by Global TekMed. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00 / hr - $19.00 / hr

Overview

GLOBAL TEKMED Holdings is dedicated to simplifying the intricate processes faced by Veterans through innovative technology and exceptional service. We take pride in honoring all Veterans by providing an unparalleled client experience and acting as their reliable partner in navigating complex procedures with skill and efficiency.

Position overview

The ideal candidate will serve as a support pillar by handling inbound and outbound customer service calls and emails, responsive to Management's request, reviewing client medical records, filing audits, and other administrative duties. They will also check and respond to Microsoft Teams and check & reply to emails. The candidate must follow the Company's Standard Operating Procedures (SOP) and Best Practices. The candidate should have excellent organizational and communication skills, attention to detail, and be able to manage multiple tasks in a fast-paced environment.

Supervisory responsibilities

None

Essential duties & responsibilities

• Answer and respond to inbound and outbound customer service calls and emails.
• Conduct file audits to ensure accuracy and completeness of the records / documents.
• Download / upload documents to the CRM platform.
• Respond quickly and efficiently to third-party contractors.
• Review and organize medical records.
• Other administrative duties as assigned.

Knowledge, skills, & abilities

Education & experience

Physical requirements & work environment

Benefits

We are an Equal Opportunity Employer. Global TekMed Companies (GTM) is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.

Seniority level

Employment type

Job function

Industries

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