Customer Experience Specialist

Job Description

Job Description

We are looking for a skilled and detail-oriented Customer Service Specialist to join our team on a contract-to-hire basis in Dallas, Texas . In this role, you will handle customer inquiries and purchase orders with precision while fostering strong relationships through exceptional service. This position offers an opportunity to work in a dynamic environment within the electrical test and measuring instruments industry.

Responsibilities :

• Process customer purchase orders accurately and ensure timely entry into the company’s system.
• Coordinate with various internal teams, including sales, procurement, and logistics, to guarantee order fulfillment and prompt delivery.
• Address and resolve customer concerns related to order discrepancies, returns, and shipping delays with professionalism.
• Maintain up-to-date records of customer interactions, transactions, and order details in company databases.
• Acquire and apply technical knowledge of electrical test and measuring instruments to assist customers effectively.
• Recommend process improvements to streamline order management and enhance customer satisfaction.
• Handle email correspondence and multi-browser systems to manage customer accounts and inquiries efficiently.
• Support connectivity-related issues and troubleshoot customer concerns regarding technical products.
• Utilize tools such as QuickBooks and Microsoft 365 to manage and report customer data accurately.
• Deliver exceptional customer service in a fast-paced environment while adhering to company standards.
• High school diploma or equivalent; a college degree is preferred.
• Proven experience in customer service, ideally within the technical or engineering sector.
• Familiarity with purchase order systems and customer relationship management tools.
• Strong verbal and written communication skills to effectively interact with customers and internal teams.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Detail-oriented with excellent organizational skills.
• Basic understanding of electrical test and measuring instruments or the willingness to learn technical product information.
• Proficiency with software tools such as QuickBooks, Microsoft 365, and customer account management platforms.