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Experience Specialist

Experience Specialist

eTeam IncPlano, Texas, United States
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Title : Experience Specialist

Location : Plano, TX (Hybrid- 4 day remote, 1 day onsite. Following 2025 Sep, 4 day onsite, 1 day remote)

Duration : 12 Month

Interview process : 1 round, video conference interview

What we re looking for

  • looking for a passionate and highly-motivated Experience Specialist to join the Ask HR Team.
  • The primary responsibility of this role is to provide a high level of customer service to members of Team by accurately and rapidly answering their questions via written responses using our custom online tool.
  • Reporting to the Senior Manager of HR Transformation, the person in this role will support the Team s objective is to transform the way HR engages with anyone on Team.

Requirements :

Qualifications / What you bring (Must Haves) Highlight Top 3-5 skills

  • Customer-first mindset and attitude; previous customer service experience
  • Strong written and verbal communication skills; proficiency with the English language
  • Proven ability to collaborate with a wide range of people at all levels in the organization
  • Proven ability to maintain a high degree of confidentiality
  • Willingness / passion for managing a high-volume of tasks while maintaining a high-degree of accuracy and attention to detail
  • A positive team attitude that looks to learn and grow everyday
  • Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, Teams)
  • Ability to quickly learn new software
  • High School Diploma or equivalent (GED) or higher degree

    • Added bonus if you have (Preferred) :

  • Proficiency in Spanish, French, and / or Japanese
  • Advanced writing and content management experience
  • Awareness of Design Thinking
  • College degree
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