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Senior Quality Insights Manager

Senior Quality Insights Manager

VirtualVocationsDes Moines, Iowa, United States
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A company is looking for a Senior Quality Insights Manager.

Key Responsibilities

Translate quality data into actionable business narratives

Identify trends and areas of opportunity within customer interactions

Partner with various departments to implement experience and process improvements

Required Qualifications

3-5+ years in CX operations, quality management, or program leadership

Experience synthesizing data into actionable insights

High fluency with contact center metrics (CSAT, NPS, QA scores)

Strong facilitation and executive storytelling skills

Familiarity with AI-powered QA tools and sentiment analytics

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Senior Quality Manager • Des Moines, Iowa, United States

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