User Experience Strategist Job at Inside Higher Ed in Jacksonville

General Description

Reporting to the Director of Operational Excellence and Continuous Improvement, this position will play a pivotal role in advancing UNF’s operational excellence by embedding user-centered design principles into continuous improvement initiatives. This role supports data collection, synthesizes insights, and collaborates across departments to enhance the experience of students, faculty, and staff through data-informed process and service improvements.

Job Description

User Voice Collection & Analysis

• Lead user-centered project improvement initiatives to uncover pain points, needs, and opportunities across academic, administrative, and support areas and workflows.
• Design and execute multi-channel feedback and data collection efforts such as interviews, surveys, focus groups, quantitative analysis, etc.
• Assist in UX research with faculty partners.

Advocate for the voice of the user in all phases of process design, technology deployment, and service enhancement.

Data Synthesis & Insight Generation

Teamwork, Collaboration, and Engagement

Supervision Exercised

Supervision Received

Program Direction and Development

Statement of Responsibility for Confidential Data

Compliance

Background Check

This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check.

Responsible Employee

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.

Required Qualifications

Master's or Bachelor's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.

Department Requirements

Preferred Qualifications

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. UNF does not discriminate or harass on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, or related program or activity. UNF will not retaliate against individuals who report discrimination or harassment.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates UNF’s collaboration with community partners from the local to the global level.

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