Scribd, Inc. is hiring : Senior User Experience Researcher in Jacksonville

Overview Senior User Experience Researcher at Scribd, Inc.

About Scribd : At Scribd (pronounced “scribbed”), our mission is to spark human curiosity. We create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our products Everand, Scribd, and Slideshare.

We support a culture where employees can be real and bold, debate and commit, and take action with a customer-first mindset. Scribd Flex allows flexible daily work styles in partnership with managers, with occasional in-person attendance required for all employees to foster collaboration and culture.

We hire for “GRIT” (Goals, Results, Innovation, Team) and value the ability to set and achieve goals, drive results, contribute innovative ideas, and positively influence the team through collaboration and attitude.

What we’re looking for : a Senior User Researcher to define ongoing strategic opportunities for our UGC products, emphasizing generative and exploratory research to guide future innovation.

What You Will Do Identify the questions needed to move strategy and execution forward; inform company strategy, product experiences, and long-term roadmaps with your insights.

Advocate for and design the strategic direction of the UGC brands; contribute as a thought leader with brand and cross-functional leadership.

Design, scope, and conduct user research to uncover latent and unmet needs of Scribd and Slideshare users using generative, iterative, and evaluative methods.

Support multiple product managers, designers, and cross-functional stakeholders with a range of research needs, from large and generative to small and tactical.

Make research findings impactful through crafted insights, decks, stories, videos, and testimonials; engage teams in research studies to drive informed decisions.

Build and implement innovative user research processes aligned with product delivery goals.

Leverage company-provisioned AI tools to maximize efficiencies in research while maintaining appropriate human oversight.

About You 5+ years of hands-on experience in market / product / design research with demonstrated impact on roadmaps, design outcomes, and team processes.

Ability to navigate ambiguous opportunities to extract key information and define clear paths forward.

Strong knowledge of qualitative UX research methods and quantitative experience with surveys at scale.

BA / BS+ in Psychology, Social Science, or related field, or equivalent experience.

Proven ability to use human-centered insights to answer business questions.

Strong collaboration skills; experience leading cross-functional brainstorming and strategic partnerships.

Comfort owning a slice of the research roadmap and prioritizing workload amid shifting priorities.

Strong presentation skills with creative storytelling. Demonstrated ability to work quickly and manage multiple studies concurrently.

Compensation & Benefits Salary ranges are based on location and role level. In the U.S. (California), ranges are typically $122,500 to $191,000; outside California, ranges are typically $101,000 to $181,000. In Canada, ranges are typically CAD 128,000 to 169,500. This position is eligible for equity and a comprehensive benefits package. Benefits include healthcare, parental leave, disability plans, retirement matching, home office stipend, learning & development allowances, wellness stipends, mental health resources, paid holidays, vacation, and more.

Working at Scribd Are you based in a location where Scribd can employ you? Primary residence should be in or near listed U.S. cities, Canada, or Mexico locations as applicable, with surrounding metro areas within commuting distance.

Learn more about life at Scribd : www.linkedin.com / company / scribd / life

Accommodations : We are committed to accessibility in our interview process. If you need adjustments, email accommodations@scribd.com at any point in the interview process. Scribd is an equal opportunity employer and values diversity.

Seniority level Mid-Senior level

Employment type Full-time

Job function Information Technology

Industries Software Development

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