Guest Experience Associate

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.

United Wholesales Mortgage brings hundreds of clients weekly and tens of thousands of clients to the UWM campus each year. There is a lot of work that goes on behind the scenes and during classes past just teaching the classes. We are looking for someone that has a passion to support and make UWM shine for our clients. The Guest Experience coordinator will assist our Success Track Coordinator team and TL make sure all physical needs for classes are taken care of, spaces prepped for class and supplies ready. Also while we have clients onsite the Guest Experience Coordinator will be everywhere, clients are ready to help, answer questions and direct them where they need to go.

WHAT YOU WILL BE DOING :

Daily greeting and supporting clients upon arrival and departure from UWM

Assisting clients during check-in on all campuses

Assisting clients during breaks from class with any questions and directions

Assisting clients during lunch, UWM team meetups, and Mix n Mingle

Conducting multiple client tours

Preparing t-shirts and any supplies for Success Track classes

Responsible for the physical setup of training spaces, which may include ensuring the presence of video setup and any handout documentation

Assisting the rest of the coordinator team with other tasks

Any additional tasks that arise during visits

WHAT WE NEED FROM YOU :

Must Have Qualifications :

9 months minimum in hospitality, event management, or client service role

Excellent client service skills and ability to effectively communicate across departments

Excellent organization skills and ability to manage time effectively to meet often short deadlines and tasks

Ability to communicate professionally to internal and external clients by phone, email, and in person

Always have a client service focused and YES mentality

Ability to maintain and show a very positive attitude and demeanor in stressful situations

Ability to work professionally and effectively with our leaders at multiple levels

Proven problem-solving skills to help benefit team and company goals

Ability to successfully manage multiple concurrent tasks as well as routinely prioritize among multiple tasks daily and weekly

Ability to work independently after direction from leadership, as well as work closely with all Sales Leadership and Account Executives

Computer skills, including Microsoft Outlook, Word, and Excel

High School Diploma

Nice to Have Qualifications :

Experience in a client facing role

Experience with the Airtable Platform

THE PLACE & THE PERKS :

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include :

Paid Time Off (PTO) after just 30 days

Additional parental and maternity leave benefits after 12 months

Adoption reimbursement program

Paid volunteer hours

Paid training and career development

Medical, dental, vision and life insurance

401k with employer match

Mortgage discount and area business discounts

Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court

Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon

Gourmet cafeteria featuring homemade breakfast and lunch

Convenience store featuring healthy grab-and-go snacks

In-house Starbucks and Dunkin

Indoor / outdoor café with Wi-Fi

DISCLAIMER : All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and / or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.