Guest Services Representative Lead

Guest Services Representative Lead (Full-Time)

Location : Novant Health Presbyterian Medical Center

Work Schedule : 7am – 7pm | Saturday – Monday

Lead the Team Delivering Exceptional Guest Experiences.

At Novant Health, the Guest Services Representative Lead is a vital part of ensuring smooth, welcoming, and efficient guest services across multiple departments. This role allows for development of leadership skills in a healthcare environment, while giving you the opportunity to guide and support your team while delivering outstanding service to patients, visitors, and staff.

Why Join Novant Health?

Leadership Impact : Oversee a dedicated team and step into a leadership role during weekend shifts as the primary point of contact.

Team Collaboration : Assist with training, handle escalations, and ensure communication flows smoothly between leadership and team members.

Growth Opportunity : Develop supervisory skills and gain experience managing operations in a fast-paced healthcare environment.

Purpose-Driven Work : Be the leader who keeps guest services running smoothly when it matters most.

What You'll Do :

• Oversee daily interactions and operations within an assigned team across various departments.
• Serve as the acting leader, providing guidance and support when Supervisors or Managers are not present.
• Communicate leadership updates and messages to your team effectively.
• Assist in training new team members to ensure quality service standards.
• Handle guest escalations professionally, turning challenges into positive experiences.
• Support and coordinate services across all seven guest service locations within Novant Health PMC.

What We're Looking For :

2 years of customer service experience required

Critical thinking skills.

Our Commitment To You :

At Novant Health, we foster an inclusive, respectful environment where your leadership and dedication truly matter. Join us and be part of a team that values collaboration, excellence, and meaningful guest service.

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details : www.talentify.io / bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.

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