Global IT Operations & Systems Lead

Job Description

Job Description

Material Bank is a fast-paced, high-growth technology company and created the world's largest material marketplace for the Architecture and Design industry , providing the fastest and most powerful way to start and manage a design project. Learn more about us at www.materialbank.com or see below.

We're looking for a Global IT Operations & Systems Lead to be the driving force behind our global technology infrastructure. This role is perfect for someone who can balance hands-on problem-solving with strategic leadership. In this role, you'll lead IT operations across our dynamic organization, ensuring our 150+ employees, from logistics hubs to remote teams worldwide are empowered by reliable, secure, and innovative systems. You'll collaborate closely with our Internal Engineering Team to enhance the tools and processes that keep our business running smoothly, while setting the standard for operational excellence, top-notch service quality, and continuous improvement.

This role is 100% onsite in our Olive Branch, MS location.

What You'll Do

End-User Support & Service Desk Excellence

• Provide top-tier onsite and remote technical support for employees across our Olive Branch hub and remote US / EU workforce.
• Supervise an IT service desk Analyst and external IT partners.
• Serve as the escalation point for complex incidents, ensuring timely resolution and a customer-first approach.
• Manage and continuously improve service desk processes, SLAs, and documentation.

Infrastructure & Network Operations – Olive Branch Location

Systems Administration & Cloud Platforms

Projects & Process Leadership

Procurement & Vendor Management

What You'll Bring

What you'll get from us :

About Material Bank

Material Bank is the world's largest material marketplace for the architecture and design industry, providing the fastest and most powerful way to search and sample materials. Material Bank connects design professionals to hundreds of manufacturers through facilitating brand discovery, rep engagement, and material sampling.

Material Bank has transformed the way an entire industry discovers and samples materials. By removing the friction that exists in the process, we drive business between architects and designers (members) and our Brand Partners (clients).

Our powerful material database and proprietary robotic distribution facility allow members to order samples until midnight (ET) to be delivered free of charge anywhere in the US, in one box, by 10 : 30 AM the next morning.

Connect with us and discover your career at Material Bank.

Material Bank is proud to be an equal opportunity employer. We value diversity, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status or other status protected under any applicable federal, state or local law.