Vice President of Client Management

Client Management Leader

At OnMed our purpose is simple but powerful...to improve the quality of life and sense of well-being in our communities by bringing access to healthcare to everyone, everywhere. Our path to everywhere has already begun, with our innovative CareStation, a small but mighty, Clinic-in-a-Box, bringing #healthcareaccess anywhere with an outlet to plug it in. Poised to become a key component in America's public health infrastructure, the OnMed CareStation is the only tech-enabled, human-led, hybrid care solution that combines the comprehensive experience, trust and outcomes of a clinic, with the rapid scalability of virtual care.

At OnMed, every role, everyday, is directly impacting the communities we serve. You'll join a high-performing purpose-driven team, innovating to break down the barriers that keep people from the care they need.

This is not just a job...it's a movement to bring access to healthcare where and when people need it most. It's healthcare that shows up.

You are a dynamic and strategic Client Management Leader with a strong track record of leading client relationship strategies across key accounts. This role will be responsible for maximizing client satisfaction, accelerating account growth, and delivering measurable impact for both our clients and their end-consumers. You bring a proven track record of managing complex, high-value client partnerships, driving revenue in a B2B2C environment, and leading cross-functional teams with a relentless focus on outcomes.

Role's Responsibilities

• Client Relationship and Strategies
• Develop strategic client strategies across different verticals and client groups, cultivating c-suite relationships and long-term success plans.
• Own the end-to-end client lifecycle intimatelyfrom client activation through renewalensuring seamless delivery, and sustained value realization.
• Drive organic growth and upsell opportunities through data-driven insights, impact story, understanding of client objectives, and a deep grasp of consumer needs.
• Client Coach and Whisperer
• Partner closely with clients to maximize the impact of CareStations in the clients' catchment areas local community, employee base, patient population, etc.
• Coach and empower clients to take full ownership of CareStation performance, utilization, and steeragefostering accountability for community and captive populations.
• Revenue & Performance Impact
• Deliver on revenue targets and key KPIs, including client retention, upsell, and lifetime value.
• Support business development and account growth, as needed.
• Partner with Sales, Marketing, and Operations to design and deliver solutions tailored to both client and consumer impact.
• Team Leadership & Cross-Functional Execution
• Build, mentor, and lead a high-performing Client Management team.
• Collaborate with Sales to align client strategies with broader business objectives.
• Establish and continuously improve scalable processes for success planning, MBRs, QBRs, and KPI reporting.
• Perform other related role's responsibilities as assigned