QuickSTAT Air Logistics Healthcare Customer Care Specialist

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Schiller Park site is looking for two new Air Logistics Healthcare Customer Care Specialist to join our Air Logistics team. The following shifts schedules available are either an overnight or second shift (hours variable) with a cadence of four week days and one weekend day.

How you create impact

• Track and trace shipments thru alarm management and checkpoint verification at key milestones.
• Communicate effectively with QuickSTAT vendors (service partners and airlines / carriers to ensure that the needs of QuickSTAT customers are being satisfied consistently.
• To work collaboratively with Customer Relationship Managers (CRMs), Customer Service and the Commercial Business Development (BD) team to ensure maximum client satisfaction.
• To identify discrepancies and escalate issues to the Management and update clients in conjunction with Customer Service.
• To ensure all time and temperature requirements are maintained during transit.
• Shared responsibility for the overview of the department mailbox to include the receipt of new bookings and internal inquiries.
• Dealing with telephone inquiries from both internal and external departments accurately and efficiently.
• Keeping the Management Team advised of potential confirmed issues as they arise.
• Provide shipment-specific processing and timely communication of order updates
• Manage and monitor vendor network activities to compliance with QuickSTAT agent operating procedures.
• Work in a collaborative team environment with Customer Service and other departments that ensures maximum client satisfaction.
• Escalate all client issues to the management team as required.
• Ensure accuracy of shipment documentation and compliance with all country regulations as well as QuickSTAT quality management systems (ISO, GDP) that include standard operating procedures and policies.
• Identify and implement strategies to improve quality of service and productivity
• Good working knowledge of all Quick Enterprise Systems (QuickTrac, QuickOnline / RX and Quick Oasis), particularly :
• All QuickTrac OPs and / or Import related functions
• First Class / QuickSTAT email program to include service partner or airline email / contact group information updates.
• To perform any department specific functions as defined by the department supervisor / manager with accuracy and timeliness.
• To undertake any other reasonable duties / responsibilities at the request of the management team.
• Ensure compliance with company policies and procedures
• Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers
• Ensure compliance with all required training certifications

What we would like you to bring

What's in it for you

At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between$24.00 and $27.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-AA1

QuickSTAT is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. QuickSTAT strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Quick will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on QuickSTAT.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.