A company is looking for a Technical Account Manager to partner with enterprise customers on onboarding and maximizing the value of their ITSM platform.
Key Responsibilities
Lead enterprise onboarding sessions and configure the ITSM platform, including services and workflows
Act as the primary technical owner for assigned accounts, ensuring customer satisfaction and adoption of ITSM capabilities
Participate in pre-sales engagements, providing technical authority and delivering platform demos
Required Qualifications
4+ years in a Technical Account Manager, post-sales, pre-sales, or technical support role, preferably in SaaS or MSP environments
Proven experience owning enterprise customer outcomes end-to-end
Strong knowledge of ITSM platforms such as ServiceNow, Jira, and Freshservice
Hands-on experience with monitoring, alerting, AIOps, and workflow automation
Familiarity with APIs, JSON, webhooks, and light scripting (Python / PowerShell preferred)
Technical Account Manager • Independence, Missouri, United States