Inova OBGYN - Centreville, is looking for a dedicated Patient Access Associate 1 to join the team. This role is a full Time, shifts from Monday - Friday from 7 : 00 am - 3 : 30 pm and at least one closing shift of 11 : 00 am to 7 : 00 pm. As a Patient Access Associate, 1 is responsible for financial counseling and insurance verification, and notification to patients and / or guardians of financial responsibility. Identifies and communicates payer authorizations and referral requirements as required.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits :
- Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
- Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
- Tuition and Student Loan Assistance : offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
- Mental Health Support : offering all Inova team members, their spouses / partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Patient Access Associate 1 Job Responsibilities
Explains insurance benefits and patient liability by using appropriate communication methods / styles.Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.Coordinates with other departments to assist or transport patients / visitors requiring special attention / support. Interviews patients to secure and document required medical, financial, demographic and insurance information.Educates and assists patients with the completion / submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.Reports safety hazards / violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.Excellent customer serviceMinimum Qualifications :
Education : High School Diploma or GED
Experience : 1 year of customer service or 1 year of experience in a medical setting or associates degree
Skills : Basic communication and computer skills
Preferred Requirements : Bilingual in Spanish