Assistant Director, In Home and Outpatient Therapy

Job Description

Job Description

About the Position

Based at 520 Dudley Street in Boston, the IHT / Outpatient (IHT / OP) Assistant Program Director supports the Director of In-Home Therapy and Outpatient Programs to ensure compliance with state and federal requirements and payer guidelines. This role helps oversee clinical operations and high-fidelity wraparound services by supporting Clinical Supervisors and staff (Clinicians and Therapeutic Training & Support). The Assistant Director collaborates across teams to strengthen performance, deliver culturally responsive, trauma-informed care, and develop staff training grounded in identified trends and needs.

Key Responsibilities

• Oversee completion, quality, and timeliness of mandated documentation (e.g., CANS / Comprehensive Assessments, Treatment Plans, Safety Plans, Transition / Discharge Summaries) per managed care, state, and federal standards.
• Ensure adherence to HIPAA and all documentation / protection requirements.
• Uphold protocols for admission, transfer, and discharge to drive excellent care, client satisfaction, and safe operations.
• Facilitate weekly case consultations; escalate emergency / crisis cases to appropriate medical personnel as required.
• Ensure required staffing coverage and appropriate handling of emergency cases.
• Participate in EOHHS and payer fidelity monitoring activities.
• Maintain effective relationships with referral sources and relevant agencies.
• Design and deliver orientation and ongoing training for IHT / OP staff based on emerging trends.
• Proactively assess and mitigate risk; report issues promptly to reduce liability and maintain compliance with regulators / accreditors.
• Model and reinforce CSR core values (respect, dignity, compassion, humility, integrity, patience, excellence) in resolving consumer concerns.
• Partner with the IHT / OP Director and QA Director on policies, procedures, quality, and risk management; assist with grant research / writing to expand services.
• Participate in administrative, quality management, and clinical leadership committees.
• Ensure timely, orderly electronic records and data entry; maintain supervisory notes for MCE / QAD site reviews.
• Lead internal team meetings; participate in cross-functional meetings as needed.
• Monitor productivity; generate timely, accurate reports.
• Support case assignment, waitlist management, and referral benchmarks (e.g., timely family contact).
• Meet weekly with the IHT / OP Program Director for supervision.
• Foster a respectful, collaborative team culture.
• Provide culturally sensitive, trauma-informed services that recognize each youth / family’s values, goals, and identities (economic status, gender, sexual orientation, ethnicity, race, language).
• Contribute to agency goals and perform other related duties as assigned.

Requirements

Must-Have Qualifications

Benefits

About CSR

At Children’s Services of Roxbury (CSR), we’re not just offering a job — we’re offering the opportunity to be part of something bigger. As one of Massachusetts’ largest Black-led nonprofits, CSR provides holistic services to over 6,000 children and families each year. We foster a culture grounded in trust, humility, and respect, where every team member is valued and supported. CSR is committed to creating an inclusive environment where all individuals feel welcome and empowered. Children’s Services of Roxbury is an equal opportunity employer. We strongly encourage individuals of all backgrounds to apply. If you are ready to join a mission-driven team making a real difference, we welcome your application.