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Director of Operations (New York)
Director of Operations (New York)Upward On • New York, NY, US
Director of Operations (New York)

Director of Operations (New York)

Upward On • New York, NY, US
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About the Opportunity

This is an exceptional opportunity for a seasoned, intelligent, and highly organized Director of Operations to serve as the strategic right hand to one of New York Citys most prominent real estate agents.

The ideal candidate is a refined self-starter with 25+ years of high-end transactional experience in residential real estate, ideally supporting a top-producing agent or team. A deep understanding of co-op, condo, and townhouse sales is essential.

You are known for your precision, poise, and judgment, able to work independently with minimal supervision while maintaining an impeccable standard of excellence.

About the Company

Our client is a top-ranking agent at one of New York Citys leading luxury brokerage firms, representing an elite clientele and some of the citys most distinguished properties. Renowned for their discretion, taste, and longstanding relationships within the ultra-high-net-worth community, they set the standard for professionalism and performance in residential real estate.

Key Responsibilities

Operational & Administrative Support

  • Serve as the trusted point of contact and operational partner to the Team Leader.
  • Manage complex calendars, coordinate property showings, and confirm appointments with precision and discretion.
  • Prepare and execute listing agreements; upload and maintain listings across all distribution platforms ensuring accuracy, compliance, and brand consistency.
  • Provide exceptional client service to agents, buyers, sellers, and referral partners.

Transaction & Listing Management

  • Coordinate transactions end-to-end, including co-op, condo, and townhouse sales.
  • Liaise with managing agents, attorneys, lenders, CPAs, and other third parties to gather required documentation.
  • Compile and manage detailed board packages and due-diligence materials.
  • Conduct property walk-throughs and attend showings as needed.

    • Marketing & Presentation

  • Partner with the brokerages in-house marketing team to produce elevated, on-brand collateral including e-blasts, brochures, and listing presentations.
  • Oversee postcard mailings and other client-touch campaigns.
  • Maintain and update CRM, ensuring data accuracy and strategic follow-up.

    • Leadership & Reporting

  • Support, oversee, and mentor team members to ensure alignment and accountability.
  • Track sales, compile performance metrics, and produce projections and comparative market analyses (CMAs).
  • Manage ad-hoc projects and personal assistant tasks with the highest level of professionalism and confidentiality.

    • Qualifications

  • 25+ years of experience in residential real estate operations or team management.
  • Deep familiarity with NYC co-op, condo, and townhouse processes.
  • NYS Real Estate License required.
  • Bachelors degree required.
  • Exceptional organizational, analytical, and multitasking skills.
  • Polished written and verbal communication; excellent grammar and client correspondence skills.
  • High emotional intelligence and ability to navigate UHNW environments with discretion and poise.
  • Tech-savvy; proficient in Google Workspace, Microsoft Office Suite, Excel, and Docusign. CRM experience is a plus.
  • Composed, adaptable, and resourceful in a fast-paced environment.

    • Compensation & Schedule

  • Base Salary : $125,000 $150,000, commensurate with experience; bonus potential
  • Schedule : MondayFriday, 9 AM 6 PM, with limited weekend responsiveness (email / phone)
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    Director Of New York • New York, NY, US

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