Join The Show At MGM Resorts
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
Step into a dynamic leadership role at the heart of hospitality! As a key partner to the Senior Hotel Manager, you'll help guide and inspire the Front Desk team to deliver unforgettable guest experiencesevery single day. You'll play a vital role in shaping operations, driving financial success, optimizing team performance, and bringing the MGM brand to life. If you thrive in a fast-paced environment, love creating seamless guest journeys, and are passionate about leading with purpose, this is your opportunity to make a lasting impact where it matters most.
The day-to-day :
- Works closely with the Senior Hotel Operations Manager to implement strategic initiatives for hotel operations.
- Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules, and regulations for all front desk operations team.
- Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards, and development.
- Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards.
- Participates with : interviews, candidate selections, training, supervision, counseling, and coaching of front desk operations staff for the efficient operation of the department.
The ideal candidate :
Bachelor's Degree preferred2+ years of prior relevant experience in the direction and management of employees in a similar hotel environment.Previous experience managing employees under a collective bargaining agreement.AAA or Forbes knowledge preferredTechnical knowledge and experience with Opera preferredThe perks & benefits :
Wellness incentive programs to help you stay healthy physically and mentally.Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.Free meals in our employee dining room.Free parking on and off-shift.Health & Income Protection benefits (for eligible employees).Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.Are you ready to JOIN THE SHOW? Apply today!