Road Supervisor - Part-Time PM (Seattle WA)

Road Supervisor

Hallcon is a mobility and infrastructure services company focused on turnkey solutions for clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation agencies and more.

The Company provides essential transportation services including multi-mode operations, integrated command centers, electric vehicle (EV) infrastructure, technology, analytics and business intelligence, maintenance, cleaning, and rider experience measurement. For more information, visit hallcon.com.

Shift and Schedule : Monday through Friday, 2 : 00PM to 8 : 00PM

Position Overview

The Road Supervisor works under the general supervision of the Operations Manager. The Road Supervisor's primary mission is to provide field support by monitoring the flow of vehicles and by ensuring that all drivers attend to their on demand trips to which they have been assigned. The Road Supervisor is also responsible for assisting drivers with customer complaint issues, accidents and / or injuries, vehicle breakdowns, ADA responses, or any other vehicle movement issues to ensure that the company fulfills its contracted duties. Additionally responsible for providing written reports as required by management and / or the contract provider (Accident or Incident Reports, Vehicle Inspection Reports, etc.) and other written documentation related to the daily performance of the operation.

Essential Job Responsibilities

• Monitor daily driver activities to ensure that all Company policies (safe driving and customer courtesy) are followed.
• Act as the intermediary between Driver and Passenger, and investigates and responds to passenger complaints.
• Provide requested and / or pertinent information to passengers without ever displaying any negative or hostile attitude.
• Will assist with on demand trips per dispatchers request whenever needed.
• Must be in radio contact with Dispatch at all times to obtain and / or to report all route and schedule information that may be impacted.
• Complete written reports as required on vehicular deficiencies, accidents, incidents, and other issues as may be required from time to time.
• Know and follow the safety and health rules and safe working practices applicable to the job.
• Initiate corrective actions (early or late departures) of vehicle schedules as necessary to ensure effective transportation opportunities for all passengers.
• Monitor the 2-ways radios to ensure that all Drivers use proper radio procedures and etiquette.
• Notify the Operations Manager of any safety and health rule violations that you may find or observe.
• Notify the Operations Manager immediately of all operational issues that impact the service performance.
• Additional duties as assigned.

Required Knowledge, Abilities & Skills

Education / Experience / Prerequisites :

Hallcon is an Equal Employment Opportunity employer.