Utility Billing Clerk

Utility Billing Clerk

The City of Gunnison is seeking a detail-oriented and customer-focused professional to join our Finance Department as a Utility Billing Clerk. This position plays a key role in ensuring accurate billing and exceptional service for our community's electric, water, sewer, and refuse utilities. You'll assist customers with billing inquiries, payments, and account management while maintaining precise financial records in a collaborative and supportive office environment.

If you're organized, enjoy problem-solving, and take pride in delivering excellent customer service, we invite you to apply and become an essential part of the City's Finance team that keeps Gunnison running smoothly.

The first review of applications is October 20, 2025. The position is open until filled.

Examples of Duties

The Utility Billing Clerk is responsible for accurate billing and customer service for electric, water, sewer, and refuse services, as well as related services such as water lab testing, compost, and tree dump accounts. This position serves as a primary point of contact for customers, assisting with billing inquiries, payments, and account management. The role requires strong attention to detail, accuracy, and communication skills to ensure efficient billing operations and excellent customer service in coordination with Finance and Public Works staff.

Essential Duties and Responsibilities

The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. The City reserves the right to modify or change duties or essential functions of this job at any time.

• Utility Billing and Account Management

Generate and process monthly utility bills for electric, water, sewer, and refuse services.

Receive and process customer payments by cash, check, and electronic methods.

Serve as the primary contact for customer inquiries related to utility accounts, billing discrepancies, and payment arrangements.

Prepare and distribute delinquency and shut-off notices in accordance with City procedures.

Assist in preparing monthly and annual reports related to billing activity, payments, and account status.

Open and process incoming mail, including sorting and preparing sales tax returns for posting.

Job Qualifications

Required Education and Experience :

Other Necessary Requirements :

Necessary Knowledge, Skills and Abilities : Knowledge of :

Skill in :

Ability to :

Working Conditions

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The majority of this position's duties are performed in an office environment. The noise level in the work environment is usually quiet.

Physical Activities : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to perform activities requiring substantial sitting. Ability to lift and carry items such as office supplies and equipment, up to 15 pounds, on an occasional basis. Ability to participate in and respond to routine conversation in person or via telephone, and distinguish telephone, printers, computers and other auditory tones. Visual and physical ability to work on computers for substantial amounts of time. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Tools and Equipment Used : Personal computers, printers, telephone, 10-key calculator.

Supervision Received : Works under the general supervision of the Deputy Finance Director. Receives