Integration Technician I

Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure with local service, nationwide. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain. Core & Main's 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure. Visit coreandmain.com to learn more.

Job Summary

Ensure operational efficiency of all Core & Main locations by providing onsite and remote Level 1 support for all computing hardware and software. Frequent travel is required to assist new mergers and acquisitions across the country migrate to Core & Main standards. Travel costs and per diem are provided via company card. When not traveling to perform migrations, candidates are actively planning upcoming integrations, attending cross functional meetings, and supporting daily service desk operations. This role is required to be onsite daily except when traveling.

Major Tasks, Responsibilities and Key Accountabilities

• Responds to inbound phone calls, email, or web tickets; provides proactive service in the diagnosis and resolution of all incidents, problems, and requests for all existing computer hardware and software, output devices, mobile devices, and ERP applications.
• Physically sets up, maintains and monitors hardware at new Core & Main locations.
• Assists new associates logging into machines and provides support functions.
• Works to meet agreed Service Level Agreements.
• Ensures the Help Desk maintains a high level of customer service.
• Makes recommendations to streamline support processes. Maintains knowledge base.
• Assists in the coordination of IT support to ensure that problems are resolved promptly and effectively by accurately escalating incidents to correct level 2 support when appropriate.
• Maintains documentation of work history of personal computers and equipment.
• Sets up new PCs. Troubleshoots printers, passwords, emails, Standard Windows Applications, Internet Access, network connectivity issues, etc.
• Provides on-call support after hours based on established rotation schedules.

Preferred Qualifications

Career Level Dimensions

Typical Training / Experience

Problem Complexity

Autonomy

Environmental Job Requirements

Core & Main is an Equal Employment Opportunity employer. Employment at Core & Main is based solely on a person's merit and qualifications directly related to professional competence. Core & Main does not discriminate against any employee or applicant on the basis of race, creed, color, religion, national origin, nationality, ancestry, age, disability, veteran status, pregnancy or related condition (including breastfeeding), affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, citizenship, or any other basis protected by law.

None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.

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