Vice President - Customer Experience

MealSuite, an Inc. 5000 Fastest-Growing Company , is a privately owned SaaS organization with 130 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most : improving the quality of patient and resident care.

A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.

We’re looking for an experienced VP of Customer Experience to join the MealSuite team.   Reporting directly to the CEO, you’ll play a pivotal role in shaping and scaling our customer experience strategy - establishing the processes, standards, and culture that will ensure every customer journey is seamless, impactful, and aligned with our mission to deliver exceptional value.

A day in the life as VP, Customer Experience :

• Provide strategic leadership to grow and empower our Customer Experience teams in alignment with a rapidly expanding customer base
• Drive operational improvements by identifying inefficiencies and implementing process enhancements that accelerate project delivery and success
• Champion innovation in customer support and onboarding, setting measurable goals and KPIs to track impact and progress
• Develop and evolve a comprehensive CX roadmap, regularly reporting outcomes and challenges to senior leadership and adjusting plans as needed
• Foster strong cross-functional collaboration to streamline operations and elevate the overall customer experience
• Lead initiatives to enhance the reseller journey, ensuring partner satisfaction and long-term engagement
• Lead and energize the CX teams through effective leadership, enabling them to deliver seamless and impactful customer interactions
• Represent the Voice of the Customer at the executive level, ensuring customer insights inform strategic decisions across departments

If the below describe your knowledge, experience and character, this role could be for you :

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!

More to love about working at MealSuite :

This role will require you to work in our office located in Cambridge, ON or Dallas, TC up to 2 days a week.  More than an hour away from the office location?  Apply anyway, and we can talk through your options!

Have we got your attention? Great! Here’s what’s next :

Apply today with your resume and answers to our application questions.

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accommodations@mealsuite.com .