Assistant Manager (Charlotte)

Assistant Manager Role

The Assistant Manager role is a deliberate stepping stone to prepare an individual that is already highly competent at running shifts for the additional management responsibilities of running the entire store as the Restaurant Manager. The Assistant Manager assists the Restaurant Manager in planning, direction and controlling the operation of the store. He or she is responsible for supervising employees in inventory merchandising, losses and work hours. The Assistant Manager assists, when directed by Store Manager, in product ordering, provides support for sales plans to maximize sales potential and will be introduced to the basics of P&L management. The Assistant Manager may be asked to attend Restaurant Manager meetings with his or her store's Restaurant Manager. The Assistant Manager will also be encouraged to fine tune recruiting, hiring, and performance management skills, as well as to acquire requisite knowledge to insure the store's compliance with State and Federal law and regulations.

While assigned to specific shifts, the Assistant Manager, is responsible for management of the processes and people needed to deliver great and friendly guest experience during their assigned shift. They oversee the preparation of products according to operational and quality standards and manage the service provided by the store team to deliver a great guest experience.

Assistant Managers are responsible for providing leadership, direction and coaching to Crew Members throughout their shift. Assistant Managers assign crew positions, set shift expectations, motivate team members and, provide timely feedback to correct deficiencies or reward success.

Responsibilities include but are not limited to :

Managing A Positive Team Environment

• Arrive in a timely manner to prepare for your scheduled shift.
• Demonstrate respect and dignity in dealing with others including team members and guests.
• Follow the communication guideline established in your store.
• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests' needs and service standards throughout shift.
• Support training of Crew Members as directed by the store's Restaurant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems. Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
• Comply with all restaurant, Brand, and franchisee policies.
• Respond positively to coaching and feedback, and show passion for learning.
• Hold yourself accountable for your designated responsibilities on your shift.
• Dedicate yourself to learning and being capable of executing multiple tasks.

Being Passionate About Operational Excellence

MINIMUM QUALIFICATIONS INCLUDE :

Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.