Service Technician - South St. Louis

Job Description

Job Description

The Service Technician role is an integral part of our operations as they serve as both the face of our company and are responsible for delivering the world-class service that our customers have grown accustomed to. Service Technicians are responsible for service calls and troubleshooting for a multitude of supported equipment such as ATM’s, ITM’s, Cash Recyclers, Cash Counters, Security Systems, Video Surveillance, and other bank related equipment.

DUTIES & RESPONSIBILITIES

In order of importance – Include frequency (daily, weekly, monthly, quarterly, annually, etc.)

• Quickly respond to dispatched service calls, providing remote and onsite support to customers
• Perform equipment troubleshooting and repairs efficiently and effectively
• Perform security system troubleshooting, maintenance and installation
• Perform regularly scheduled preventative maintenance on all equipment
• Utilize customer relationship skills to maintain a professional image
• Maintain accountability for parts inventory and company assets
• Provide unequaled customer service
• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES

EDUCATION & TRAINING

KNOWLEDGE & EXPERIENCE

SKILLS & ABILITIES

WORKING CONDITIONS

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demand and work environment characteristics described below represent the typical amount of time spent and conditions while performing the essential duties of the job. Every attempt will be made to provide reasonable accommodations as necessary to enable individuals with disabilities to perform the essential functions. Use the following codes :

C = Continuously (67% to 100% of workday)

F = Frequently (34% to 66% of workweek)

O = Occasional (1% to 33% of the workweek)

N = Never (0% of the workweek)

Physical Demand / Work Conditions

Frequency

Physical Demand / Work Conditions

Frequency

Sitting

Lifting

Standing

Sedentary (0 - 10 lbs.)

Walking

Light (11 - 25 lbs.)

Bending

Medium (26 - 50 lbs.)

Stooping

Heavy (51 - 74 lbs.)

Kneeling

Very Heavy (75 – 100 lbs.)

Climb Ladders

Dexterity

Driving

Eye / Hand Coordination

Reach Above Shoulder

Handling (holding, grasping, feeling)

TYPICAL NOISE LEVEL

☐ Quiet ☒ Moderate ☐ Loud

SPECIAL HEARING REQUIREMENTS

N / A

SPECIAL VISION REQUIREMENTS

☒ Close

☒ Color

☐ Distance

☒ Depth Perception

☒ Ability to Focus

☐ Peripheral Vision

PRIVACY

Employee will comply with both the letter and spirit of the laws governing the privacy of consumer information and DBE’s Privacy Policy and Procedures.

EEOAA Disclosure

This job description is not a contract for employment, either expressed or implied, between DBE and the job employee. DBE or the employee may terminate the employment relationship at any time, for any reason. Data Business Equipment is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.