Warehouse Customer Service Assistant

Operations Assistants Nationwide

OnTrac is hiring Operations Assistants nationwide. Apply once, and a recruiter will connect you with openings near you!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter about openings in your area!

Location : Opportunities available nationwide. A recruiter will discuss openings in your area.

Pay & Shift : Vary by location. Details will be provided during your recruiter call.

This is a seasonal role expected to run through December 31, with the possibility of extension or conversion to a longer-term opportunity based on business needs.

Employment Logistics : This position assists Operations Managers with administrative duties and customer service support. Our Operations Assistants interact with drivers and customers to resolve package discrepancies to ensure on-time delivery and are responsible for accurate data entry into the OnTrac system and verifying deliveries.

Unpacking the Benefits : Competitive individual and group benefits, medical, dental, and vision insurance, paid time off including holiday pay, 401(k) with company match, safe and clean work environment.

The Must-Haves : High school diploma or general education degree (GED), at least 1 year of warehouse customer service experience, or related industry experience and / or training in transportation and delivery or equivalent combination of both education and specific work experience required, general knowledge or Microsoft Word and Excel programs, excellent customer service skills, ability to multitask, self-manage and work efficiently in stressful situations.

Your Mission in Motion : Track package deliveries, process and document problem packages, research issues when needed and update OnTrac's proprietary tracking system for customers, customer service team and other facilities. Assists drivers in the checkout process verifying that all packages are out for delivery. Report missing or not out for delivery packages. Prepare packages to go out for delivery if needed. When needed, communicate with customers regarding their package status. Research, analyze and report on daily compliances to management and prepare business reports as needed.

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer.

OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace.