Customer Service Assistant

Customer Service Assistant

Job Title : Customer Service Assistant Location : Washington, DC Job Type : Full-time Reports to : Event Manager

Job Summary : We are seeking a motivated and enthusiastic Customer Service Assistant to join our dynamic team. As a Customer Service Assistant, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure a positive experience with our company. This role is crucial in building and maintaining strong relationships with clients while resolving inquiries efficiently and effectively.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order status, and any issues they may encounter.
• Maintain accurate records of customer interactions and transactions in our database.
• Identify and escalate complex issues to the appropriate department as necessary.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Collaborate with team members to improve processes and service delivery.

Skills, Knowledge and Expertise

Benefits

About Swipe Say Easy We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Our Hiring Process Stage 1 : Applied Stage 2 : Review Stage 3 : Interview Stage 4 : Hired

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