Front Desk Coordinator-Neurology - 136917

9300 Campus Point Dr, La Jolla, CA, 92037

#136917 Front Desk Coordinator-Neurology

Filing Deadline : Wed 10 / 15 / 2025

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UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and / or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment : Apply by 10 / 03 / 2025 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants : Apply by 10 / 15 / 2025. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DESCRIPTION

The Front Desk Coordinator is responsible for professionally and compassionately greeting patients and their family members, as well as accurately and promptly completing admission and registration processes for all new or established patients. Conducts rounds in the waiting area to update patients on their expected wait times. Utilizes proper "scripting" with patients as deemed appropriate. Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient / clinic staff.

The coordinator schedules clinic appointments, manages flow of patient records by verifying demographic information with patient and / or guarantor, verifies co-pay and insurance eligibility, obtains patient / guarantor signature for consent for treatment, obtains signature for financial agreements, ensures that the patients have secured authorization and referral when scheduling appointments, collects patient liability, prepares daily deposit, scans identification and insurance cards, obtains consent forms, collects co-pays, interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Checks EPIC Inbox messages daily and within two business days, responds to / resolves customer-related issues, or escalates matter to Clinic Lead or Manager within 6 to 8 hours when needed.

The coordinator maintains a clean and orderly waiting area. Informs manager or lead when available for additional work assignments. Prepares workstation at the beginning of shift, cleans up area at the end of shift. Additionally, this role is responsible for other front and back-office administrative duties. Assists co-workers with their tasks. Maintains a safe and neat work environment. Assists in training new employees. Communicates status of workstation to lead at the end of shift. May perform other related duties as assigned.

MINIMIMUM QUALIFICATIONS

A minimum of three (3) years previous related experience in a large complex healthcare setting.

Demonstrated experience handling scheduling, registration, and authorization.

Proven experience in working with Health Insurance companies and Community Medical Groups.

Demonstrated knowledge of various insurance including HMO, PPO, POS, etc.

Demonstrated computer skills and be able to work between multiple systems during calls.

Strong problem-solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.

Proven ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.

Excellent communication skills with the ability to communicate clearly both verbally and in writing.

Proficiency using Microsoft Applications i.e., Outlook Email, Outlook Calendar, Teams, Word and Excel. Proven computer skills and be able to work between multiple systems during calls.

Strong organizational skills. Ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.

Ability to work in an interactive environment and possess excellent customer service skills both in person and over the phone. Be able to maintain strict confidentiality. Be a self-starter who is accountable, open to new ideas, creative, and flexible.

Demonstrated ability to work in a large, complex organization. Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.

Self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.

Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, able to maintain strict confidentiality with experience applying good judgment and discretion

PREFERRED QUALIFICATIONS

• Excellent knowledge of English grammar, spelling, punctuation, and sentence structure / formats, demonstrated skill in composing correspondence.
• Proven knowledge of third-party payors including federal, state, and private health plans.
• Previous experience in admissions / registration in a large, complex healthcare setting.
• Previous experience in a Memory, Geriatrics, or Psychiatry setting.
• Bilingual English / Spanish.
• Strong analytical and problem-solving skills, with the ability to assess clinic needs, optimize scheduling, and ensure efficient referral distribution.
• Demonstrated computer skills and be able to work between multiple systems during calls.

Experience using EPIC Cadence.

SPECIAL CONDITIONS

Must be able to work various hours and locations based on business needs.

Pay Transparency Act

Annual Full Pay Range : $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent : $27.49 - $34.17

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

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If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications / Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications / resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit : https : / / policy.ucop.edu / doc / 1001004 / Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

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