Guest Service Agent - Part Time

Job Description

Job Description

Do you love crafting experiences and memorable moments for every guest? We do! Maxwell Mansion has an exciting opportunity to join our Guest Services team. Come work at the exciting and historic Lake Geneva Maxwell Mansion & Boutique Hotel! Join our team of talented staff and be a part of the most unique and exciting location in Lake Geneva! We are a 28-room upscale boutique hotel with two incredible and distinctive bars and lounges. This role is responsible for cultivating the end-to-end guest experience so that they write 5-star reviews and all their friends want to come to Maxwell.

We are seeking a hardworking team member to work 2-4 days a week, between the hours of 7am and 11pm; at times, overnight hours may also be available. This is a year-round job and is not seasonal. In this role, you will be responsible for various key tasks throughout the property, including but not limited to :

• Ensuring guests' rooms are ready for arrival
• Creating and delivering amenity packages
• Answering phones, booking reservations
• Assisting guests with arrival / departure\
• Ensuring the grounds and Mansion are constantly shining,
• Open / close our outdoor pool on your own after training. This includes water testing, cleaning, and covering / securing the pool.
• Willing to assist anywhere as needed on the property.
• Providing transportation in our vintage electric buggy!

Must work nights and weekends , be able to lift more than 50 lbs, constantly be on your feet, be able to move patio furniture on your own as needed, sit for periods at a desk, be a self-starter, be able to work alone, and be a step ahead of your managers and guests' needs. This position requires you to have a valid US driver's license, and you must have or will be able to obtain your beverage operators' (bartending) license from the City of Lake Geneva. If you do not have your operator's license, we will reimburse the cost of the license from the City once it is issued. Previous hospitality experience working at guest services / front desk is preferred.

For our part-time team members, we offer paid time off (PTO) and team member discounts. Full-time team members and their families are offered medical, dental, and vision insurance, for which we contribute a percentage towards the team members' portion of the insurance cost. Our paid time off (PTO) program is available to full-time and part-time year-round team members, who earn paid time off for every hour worked, starting on their first day. Team members also receive discounts for themselves and their families at Adventure Hospitality locations and partner hotels through Stash Hotel Rewards.