Client Service Representative

Customer Service Representative I

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Quality is in our DNA is it in yours? The Customer Service Representative I position is an entry-level position to provide consistent service to our clients. The CSR I provides service by responding to telephone inquiries from callers as they relate to health services. The CSR I resolves product and service problems and offers support to our internal laboratory operations team and field staff for the Sonic Healthcare ThyroSeq Laboratory.

Location : Rye Brook, NY

Days : Monday - Friday

Hours : 9 : 00 AM - 5 : 30 PM

Full-time : Benefit Eligible

In this role, you will :

• Respond to all inbound calls, faxes and e-mails into the Customer Service Call Center and resolve any issues resulting from these interactions, transferring calls to various department as needed for resolution.
• Process medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
• Document and resolve all escalated client inquiries / problems in an efficient manner.
• Collect and enter patient intake information into the appropriate medical service software system to initiate the transaction utilizing concise, thorough and accurate documentation.
• Anticipate, identify and proactively respond to the needs of our clients prior to receiving a complaint.
• Provide consistent, superior customer service to our clients.
• Ensure continuous communication with sales representatives to meet client needs.
• In cases tests reported within service level standards, proactively contact clients to notify and resolve issue.
• Proactively contact clients when there will be an issue with a pickup or supply request.
• Develop ability to research each problem prior to calling client for resolution.
• Become familiar with the breakdown of specialties, product lines, specimen types, collection methods, test requests and medical terminology.
• During resolution of problems, CSR I is responsible for educating our internal / external clients on future submission and changes in collections.
• Relieve the receptionist during day / s off, assuming receptionist duties during that time. These duties include but are not limited to; answering the telephone, screening calls, taking and relaying messages, providing accurate information to callers, greeting persons entering the building, directing individuals to correct destination, mailing slide requests and documenting returns.
• Other duties or special projects as assigned.

All you need is :

We'll give you :

Scheduled Weekly Hours : 40

Work Shift :

Job Category : Laboratory Operations

Company : CBL Path, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotions, transfers, discipline, terminations, wage and salary administration, training, and benefits.