Rehab Customer Services Scheduler

Patient Scheduling And Registration Specialist

Under minimal supervision and with accuracy, performs scheduling for a series of patient appointments for numerous clinicians. Performs registration functions in the hospital information system. Supports Rehab Patient Account Specialist staff with the intake process for new referrals as necessary. Manages the phone and fax systems efficiently and demonstrates the ability to multi-task effectively in a busy office setting. Ensures excellent customer service to internal and external customers. Performs clinic duties as required according to department guidelines. Travels between the hospital's rehab clinics as part of the job.

Pay Range : $15.72 - $23.21 / hr

Employment Type : Full Time, 72 hours every 2 weeks

Requirements : High School Diploma / GED required, Computer literate with effective keyboarding and Microsoft Office skills required, Excellent communication, customer service and phone skills required, Experience with scheduling software required, Prior patient scheduling in a physician or hospital office experience preferred.

Scheduling Duties :

• Schedules patient appointments.
• Maintains Rehab scheduling system ensuring accuracy related to Therapist availability.
• Prioritizes patient scheduling based on the acuity of patients diagnosis.
• Accurately schedules a series of follow-up appointments for multiple patients, for numerous therapists.
• Manages schedules that are responsive to patient convenience while also optimizing efficiency in line with department wide targets and goals.
• Navigates and integrates patient needs with appropriate individualized therapy options.

Registration Duties :

Administrative Duties :

Clinic Duties :

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy.