Talent.com
Associate Software Support Specialist

Associate Software Support Specialist

Tyler Technologies, Inc.Kansas City, KS, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

The Associate Software Support Specialist provides basic-level software support for cities and counties in the use, functionality, and understanding of our products. The person in this role will provide support, training, analysis, and troubleshooting for our ERP Pro 9 Property Tax software. If you have the following competencies, we want to talk to you!

  • Strong desire to work with a team that has common goals.
  • Passion for helping clients and building rapport.
  • Desire to work in a fast-paced environment where every day offers diverse experiences and opportunities to help people.
  • Aptitude for problem solving and thinking out-of-the-box.

Location

Lubbock, Texas | Lakewood, Colorado | St. Louis, Missouri | Billings, Montana | Kansas City, Missouri | Kansas City, Kansas

Responsibilities

  • Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing exceptional customer service.
  • Prioritize, analyze, and manage multiple inquiries from a varied group of clients.
  • Advance product knowledge by reviewing new functionality and testing new product issues.
  • Advocate for the client and ensure the software meets their business requirements.
  • May create or enhance documentation, videos, or webinars throughout the support process.
  • Commits to expanding technological skills and knowledge of the Tyler products.
  • Qualifications

  • College degree or comparable work experience.
  • Prior experience with property tax is a plus.
  • Excellent interpersonal skills.
  • Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues.
  • Strong organizational skills and ability to prioritize and complete multiple tasks in a fast-paced, client focused environment.
  • Proficiency with computers and contemporary online applications.
  • Effective analytical ability, particularly in a technical environment.
  • Excellent written and verbal communication skills.
  • Tyler is subject to regulations, guidelines, and / or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

    Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Support Specialist • Kansas City, KS, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Customer Support Specialist (2663)

    Customer Support Specialist (2663)

    Radiant DeliversOverland Park, KS, US
    serp_jobs.job_card.full_time
    The Customer Support Specialist serves as a key liaison between Radiant's network stations, clients, and internal teams.This role is essential in delivering exceptional service, strengthening custo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Part-Time Wireless Retail Sales Associate

    Part-Time Wireless Retail Sales Associate

    SPECTRUMBelton, MO, United States
    serp_jobs.job_card.part_time
    This role requires the ability to work lawfully in the U.Do you have a passion for connecting with people and driving sales? As a. Spectrum, you'll be the face of our company, promoting and selling ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Remote Support Specialist

    Remote Support Specialist

    TradeJobsWorkforce64151 Kansas City, MO, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    As a Remote Support Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, chat, and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Direct Support Professional

    Direct Support Professional

    BAYADA Home Health CareHolt, MO, US
    serp_jobs.job_card.full_time +1
    Be the Direct Support Professional you always wanted to be at BAYADA Home Health Care!.BAYADA Home Health Care is currently seeking. Direct Support Professionals (DSP).BAYADA caregivers - Direct Sup...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Store Associate

    Store Associate

    Sherwin WilliamsGardner, KS, US
    serp_jobs.job_card.full_time
    This position is essential to the success of our retail stores.Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Willi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Support Specialist

    Client Support Specialist

    RandstadLenexa, KS, US
    serp_jobs.job_card.full_time
    Ready to be a client champion? Join our team as a client support specialist! Are you a highly organized, service-oriented individual with a knack for solving problems? We're looking for an enthusia...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Title Issue Specialist

    Title Issue Specialist

    OPENLANEKansas City, MO, US
    serp_jobs.job_card.full_time
    At OPENLANE we make wholesale easy so our customers can be more successful.We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.An...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Software Engineer, Platform - Independence, USA

    Software Engineer, Platform - Independence, USA

    SpeechifyIndependence, MO, US
    serp_jobs.job_card.full_time
    The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Account Support Specialist (Facilities Management) - Kansas City, MO

    Account Support Specialist (Facilities Management) - Kansas City, MO

    CBRE GroupKansas City, MO, US
    serp_jobs.job_card.full_time
    Account Support Specialist (Facilities Management).Open to new college grads and early career talent.As a CBRE Account Support Specialist, you will provide exceptional customer service and administ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Account Support Specialist

    Account Support Specialist

    Commerce BankKansas City, MO, US
    serp_jobs.job_card.full_time
    Commerce Bank Account Support Specialist.Building a career here is more than just steps on a ladder.It's about helping people find financial safety and success, helping businesses thrive, and makin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Associate

    Associate

    ExponentKansas City, MO, US
    serp_jobs.job_card.full_time
    Based in the Kansas City area, this private equity Associate role offers a unique chance to work with a founder-backed firm deploying flexible capital across diverse sectors, combining hands-on dea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Tax Expert - Onsite - 2+ Yrs Paid Tax Experience Required

    Tax Expert - Onsite - 2+ Yrs Paid Tax Experience Required

    IntuitGardner, Kansas
    serp_jobs.job_card.full_time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Remote Support Associate

    Remote Support Associate

    TradeJobsWorkforce64168 Kansas City, MO, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Make an impact in the role of Remote Support Associate to follow safety procedures and company policies, assist with processing returns and exchanges, and adapt to shifting priorities and business ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Support

    Store Support

    Home Depot (Retail)Fort Leavenworth, KS, US
    serp_jobs.job_card.full_time
    Associates in Store Support positions are responsible for a variety of non-sales functions.This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Invoicing Support

    Invoicing Support

    DH PaceOlathe, KS, US
    serp_jobs.job_card.full_time
    DH Pace Company is a distribution, construction, and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Operations Support Services Associate I

    Operations Support Services Associate I

    Americo Financial Life and AnnuityKansas City, MO, US
    serp_jobs.job_card.full_time
    Operations Support Services Associate I.We are currently looking for an Operations Support Services Associate to join our team! Our Operations Support Services department is responsible for indexin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Temporary Support Associate

    Temporary Support Associate

    TapestryOverland Park, KS, US
    serp_jobs.job_card.full_time
    Coach is a global fashion house founded in New York in 1941.Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful thin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Logistics Support Associate

    Logistics Support Associate

    FedExKansas City, MO, United States
    serp_jobs.job_card.full_time +1
    Come for a job and stay for a career! Federal Express Corporation (FEC) is part of the rapidly growing warehouse and transportation sector that helps keep America, and our economy, moving.Be part o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Customer Support Specialist (2663)

    Customer Support Specialist (2663)

    Radiant Global Logistics IncOverland Park, Kansas, United States, 66204
    serp_jobs.job_card.full_time
    Customer Support Specialist (2663).Radiant’s network stations, clients, and internal teams.This role is essential in delivering exceptional service, strengthening customer relationships, and ensuri...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Store Sales Associate

    Store Sales Associate

    The Salvation Army USA Central TerritoryBelton, MO, United States
    serp_jobs.job_card.part_time
    Store Sales Associate - The Salvation Army Thrift Store.The Salvation Army is an international movement and part of the universal Christian church. Its message is based on the Bible.Its ministry is ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30